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Embassy Suites Hotel Dallas - Near The Galleria – reviews, photos

3.5 of 5
14021 Noel Road, Dallas, TX 75240
Hotel amenities
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Gas Saver Package
Embassy Suites Hotel Dallas - Near The Galleria
Ranked #52 of 190 hotels in Dallas
4.0 of 5 stars 69 Reviews
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69 reviews from our community

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Traveller rating
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    24
    14
    5
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Date Rating
North Texas
Senior Contributor
23 reviews 23 reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Relaxing night away from the kids”
5 of 5 stars Reviewed 17 January 2012
1
person found this review helpful

My husband & I spent Sun. eve. as an "intown getaway" here. Mon. was the MLK holiday . This hotel is smaller than many Embassy Suites,, only 6 floors total. I really liked the smaller feeling. The rooms are the same size, with the usual amenities. We used the fitness room, it was really cold & I was glad I was wearing a sweatshirt. The cooked breakfast was great as usual. Since it was a Monday the breakfast ended at 9am (it is 10 on the weekend). They ran out of cream & milk for the coffee before 9am, & it was not refilled. Several guests came right at 9am, or a little after & the doors to the breakfast area were closed, so they could not get anything if they were late, no coffee or drink refills after that time either. However during the day this area is open. It would be nice if on a Monday holiday they served a later breakfast-this would be a great selling point for marketing specials! The desk staff is excellent, very friendly, & ready to ask about our stay or if we needed anything There are also two swans that live in the water area at this hotel, very relaxing.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask homeschool7 about Embassy Suites Hotel Dallas - Near The Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, TX
Senior Contributor
35 reviews 35 reviews
Reviews in 24 cities Reviews in 24 cities
6 helpful votes 6 helpful votes
“Great location”
4 of 5 stars Reviewed 17 November 2011

Not the largest nor the best Embassy Suites but very nice. The breakfast had no buffet which made the wait for hot food a minor annoyance. The evening Happy Hour was very nice and attended by many of the guests. The room was very clean and nicely appointed. A little pricey but the location probably demands it. Helpful, friendly staff.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask iataan about Embassy Suites Hotel Dallas - Near The Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Senior Contributor
39 reviews 39 reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Cowboy Weekend - Great Service good location”
5 of 5 stars Reviewed 16 November 2011
1
person found this review helpful

This was an enjoyable place to stay. We arrived to the Hotel late Friday night (After 12am) and were greeted with a warm welcomes by both the front desk person and a late night housekeeper. Both people made us feel immediately welcomed and at home.

Love Embassy for their suites, it is always nice to have the extra space.

We enjoyed the free breakfast each morning and our server Connie did a great job of making us feel like we were at home. She seemed genuinely interested in us and our weekend plans, she even made some great suggestions of places to see and eat at.

One interesting thing about this hotel they I have not seen at any other Embassy is they have Swans living in the fountain pools. Very cool. It appeared that the large wedding party that was there enjoyed them as well; the kids were very attracted to them. I ask Connie about the Swans, she said it was the hotels signature thing that would make guest remember who they were. I defiantly will.

Location was great; we went to Fort Worth on Saturday (Bass Music Hall and the Stock Yards) and on Sunday to Arlington to see the Cowboys!!! Having easy access to the freeways made getting around easy. (Hwy 75, 635, and the Tollway). We didn’t make it to the Galleria but it was right next door.

I will return to this hotel!!!!

Room Tip: All Suites, can go wrong
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  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SSHotelman about Embassy Suites Hotel Dallas - Near The Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norman, Oklahoma
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Good Value”
4 of 5 stars Reviewed 31 October 2011
1
person found this review helpful

Very clean and good staff. Excellant breakfast. Close to Galleria and other locations. Had a security guard at night. Needs a smokers outpost out side the front entrance to let smokers deposit thier cig butts instead of having to throw them on the ground. Nice pool and hot tub.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Spud805 about Embassy Suites Hotel Dallas - Near The Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Housekeeping Needs Help”
3 of 5 stars Reviewed 4 October 2011
1
person found this review helpful

We stayed here recently for both Business and Pleasure. We checked in on Wednesday ( 09/28) and checked out on Friday (09/30), We then checked back in on Friday (09/30) and out Sunday morning (10/02) keeping our business and personal stays separate. I heard the desk clerk tell the Housekeeper (Amanda) we were a "stay over" and to clean our room appropriately. The room was not cleaned until late in the afternoon after I called Housekeeping. Housekeeping said they had no record that I was a "stay over". Also despite leaving out the empty tissue box on the bathroom counter for two days, I had to go to the front desk to re-plenish our tissue supply. Despite the number of "suits" walking around (which is bothersome in itself since one always felt watched) these houskeeping problems are rather basic and could be handled with more effective oversight.

The breakfast and other amenities were fine, but overshadowed by bad basic housekeeping.

Room Tip: Stay away from the elevator. (Do not stay in rooms in X29 or X30, unless you enjoy the sound of an e...
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  • Stayed September 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask TheTraveler10019 about Embassy Suites Hotel Dallas - Near The Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MICHAEL ONEY, General Manager at Embassy Suites Hotel Dallas - Near The Galleria, responded to this review
6 October 2011
Thank you for the feedback, and I apologize that things were not handled in a more effective manner as you noted. In this case, miscommunication, or rather a lack of the correct communication amongst the housekeeping team overall, played a major role in the frustration you experienced. Additionally, the daily housekeeper should have replenished the tissue box in a more timely manner.

I also regret that you felt observed in any way. Of our executive staff, only three of us actually wear suits, and our presence is intended to be more in the matter of service and supervision.

Thank you again for your feedback.

Sincerely,

Michael Oney
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Embassy Suites Hotel Dallas - Near The Galleria

  • Embassy Suites Hotel Dallas
  • Embassy Suites Dallas
  • Dallas Embassy Suites
Address: 14021 Noel Road, Dallas, TX 75240
Price range (per night):* INR7,337 - 11,338

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