When we checked in, the desk clerk was extremely pleasant and welcoming. An hour later, my husband went to the desk to get a new room key because his did not work. He waited for quite a while and no one ever came to the lobby desk. He pounded his fist on the desk a couple of times to try to attract attention from the adjoining office. The manager on duty appeared and began to call my husband some VERY derogatory names, told him he could just wait, he was not king. He then asked to see my husband's identification to check and make sure he was registered. When my huband handed him his driver's license, he threw it across the room and told him to get out of the hotel. My husband retireved his license and left the lobby, telling the manager that we intended to stay - that we had already paid for 2 rooms (my daughter & family were there too). As he walked away, the manager yelled that he would erase the payment from the hotel's computer. We have styaed at this Comfort Inn a number of times since it isx close to my other daughter's apartment. However, we will never stay there again after this very rude treatment.
- Dallas Comfort Inn
- Comfort Inn Dallas
