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Hilton Dallas Park Cities – reviews, photos

3.5 of 5
5954 Luther Lane, Dallas, TX 75225
Hotel amenities
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Breakfast & WiFi Package
Hilton Dallas Park Cities
Ranked #72 of 190 hotels in Dallas
3.5 of 5 stars 98 Reviews
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98 reviews from our community

    Trip type
Traveller rating
    35
    30
    20
    7
    6
Date Rating
Alexandria, Virginia
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Stately hotel”
3 of 5 stars Reviewed 2 February 2012

The rooms in this hotel are nice and well-appointed. I love the Peter Thomas Roth bath products and the location cannot be beat. Close to SMU and walking distance to decent lunch places. The hotel bar was good, although small.
They serve a buffet lunch which does not appeal to me, but seemed to be well-visited by local business people.
My only complaint is that the wifi service is terrible. I could not get wifi in my guestroom and it was intermittent in the hotel conference rooms. If they improve the wifi, which is a must for business travelers, my rating would improve.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TravelGal10 about Hilton Dallas Park Cities
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Not a good trip”
1 of 5 stars Reviewed 7 December 2011
2
people found this review helpful

For a business traveler they really screwed things up, should be so basic. The parking is impossible and they require everyone to valet, though the signage is awful so it is hard to figure out. The wifi is AWFUL and does not work in the rooms, so here I sit at midnight in the lobby trying to send basic emails. Finally, to add insult to injury they bumped a few of my colleagues to another Hilton hotel at the last-minute. All in all, the hotel was just not good, I wouldn't stay here again.

  • Stayed December 2011, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask dgrightfield about Hilton Dallas Park Cities
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
henry arevalo, Manager at Hilton Dallas Park Cities, responded to this review
9 December 2011
Thank you for taking time to provide us with your feedback. I apologize that your stay was anything short of exceptional. Parking is extremely limited in this area and we have found that an all Valet parking system provides our guests with the most efficient parking experience possible. I appreciate your feedback regarding the signage as we can definitely look into improving its visibility. At the moment we only offer wireless service in the lobby and public spaces. However, we are currently in the process of installing wireless throughout the Hotel and expect the project to be completed next month. As for your colleagues, it was a very unfortunate and regrettable situation. We did our very best to accommodate them, however due to a situation outside of our control it was just not possible. We hope the inconvenience was minimal and ask to have another opportunity to show you and your colleagues the level of service and hospitality the Hilton Park Cities is known for. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Dave, please hurry up with the Wi-Fi!”
4 of 5 stars Reviewed 27 November 2011

I just feel like any hotel without Wi-Fi in the rooms is "behind the times". Charging 9.95 per day PER COMPUTER "USER" is ridiculous. Keep in mind, a family of 4 might have multiple laptops, iPads, iPhones, etc. You can't plug an ethernet cord into an iPad. If you are going to charge, it should be 9.95 per room unlimited, but honestly, internet should be free at this point. You should not have to stay on the Exec Level to have Wi-Fi. This is antiquated. I'd rather you raise the price of the room by 9.95 and have free internet. Other than that, the place is great. Very friendly, helpful valet staff and front desk staff.

  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask sonnierd about Hilton Dallas Park Cities
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulsa, Oklahoma
Senior Contributor
21 reviews 21 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“First class Hotel”
5 of 5 stars Reviewed 30 October 2011

My wife and I stayed at this Hilton last weekend. Everyone that we encountered that worked there went out of their way to make us feel at home. We ate breakfast at the hotel and it was excellent. I know there are a lot of places to stay in Dallas but we will go out of our way to stay at the Hilton Dallas/Park Cities Hotel when we go back to Big D.

  • Stayed October 2011, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask RLT45 about Hilton Dallas Park Cities
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
Top Contributor
57 reviews 57 reviews
Reviews in 44 cities Reviews in 44 cities
102 helpful votes 102 helpful votes
“Totally standard clean hotel with a decent gym”
3 of 5 stars Reviewed 24 October 2011

Be sure to ask for a room other than the ones that directly face a multi-story parking garage- unless you enjoy staring out at a cement wall. There is a tiny rooftop pool, which is nice, and a gym that includes free weights and medicine balls.

Room Tip: Be sure to ask for a room other than the ones that directly face a multi-story parking garage.
See more room tips
Stayed October 2011, travelled on business
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Additional Information about Hilton Dallas Park Cities

  • Hilton Hotel Dallas
  • Hilton Dallas
  • Hilton Park Cities Hotel Dallas
  • Dallas Hilton
Address: 5954 Luther Lane, Dallas, TX 75225
Price range (per night):* INR7,170 - 13,339

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