this hotel is old, still has the clunky tube tv, cleanliness is below average.

all the female staff are nice except for this black dude who worked at the counter. had to deal with him twice on 2 different days but the same [--] attiture remained. 1st time he was unwilling to credit our stay to the marriot rewards point. then the next day he refused to honor the $30 gift card as stated on hotel.com. i had the hotel.com staff on the phone talking to him and he refused to talk to anyone on the phone. so hotel.com end up giving me the $30 as a credit towards my future stay. this man has failed to even pretend to be nice or professional, just plain rude.

They also charge double for government rate compare to internet rate, that tells you something about how these people run business. breakfast was nice, standard residence inn hot breakfast, also evening snacks monday to thursday.

we stay in residence inn a lot but will never go back there.

I was on deputation for a couple of weeks to Grapevine, TX and was looking out for a decent home away from home; but not too far away from the uptown area of Dallas.
The hotel was ideally located, great restaurants around; a decent mall as well and provided access to a 24 Hr fitness facility as well. It was easy to get on the freeway and get out to Grapevine as well as head into downtown Dallas as well.
The outdoor pool was heated and large enough; and the rest of the creature comforts was in keeping with standard Residence Inn fare in the US. Functional without being spectacular.

One problem though was roaches. I found one in one of my rooms; they got it sorted by pest control and I found one a few weeks later. It did gross me out...

Stayed a week here. Very comfortable stay in a well-maintained property. The location was great with dining options galore in the Addison area. The staff was very helpful attending to every small need of ours. The complimentary breakfast was nice as well. The complimentary Wi-fi is a huge plus.
Would definitely recommend it.

I spent 10 days at this property with my wife and son and have to say it is another good Residence Inn. We picked the location in Addison due to the great eating establishments surrounding the property, as well as the easy access to the Dallas North Tollway and main arteries. The staff was very friendly, from the front desk staff, the dining area staff and cleaning crew. The room was just as requested, a one room suite. I would have rated this stay as excellent but the furniture and carpet were a bit worn. The kitchen did have new stainless steel appliances, and the bed was quite comfortable. The only bummer is that no king size suites are offered at his property (maybe a residence inn policy?). Whether your are on business or pleasure, this is the place to stay. Hot breakfast in the morning, light dinner service Mon-Thur, outdoor pool and hot tub, it has it all. In terms of amenities, the exercise room was quite weak. Only an elliptical machine and 2 treadmills if I'm not mistaken. Overall a good property, would recommend to family and friends!