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MCM Elegante Hotel and Suites – reviews, photos

3.0 of 5
2330 W Northwest Highway, Dallas, TX 75220
Hotel amenities
MCM Elegante Hotel and Suites
MCM Elegante Hotel and Suites
MCM Elegante Hotel and Suites
MCM Elegante Hotel and Suites
MCM Elegante Hotel and Suites
MCM Elegante Hotel and Suites
Ranked #46 of 190 hotels in Dallas
4.0 of 5 stars 83 Reviews
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83 reviews from our community

What travellers say about this hotel
  • Very friendly(5)
  • Happy Hour(5)
  • Free breakfast(3)
  • Air conditioner(3)
Traveller rating
    34
    18
    10
    9
    12
Only show reviews for Family (8) | Couples (10) | Business (39)
Date Rating
El Paso, Texas
1 review
1 helpful vote 1 helpful vote
“Don't do it!”
1 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

I selected this hotel after reading more positive reviews than negative ones. The building has seen some wear and some things seemed a bit dated. A young man Oscar checked my wife and me in the hotel. He wasn't very friendly but we all have bad days. We got to our room and there were burns on the floor from an iron. It was hot and stuffy in the room and we turned on the air conditioner and it cooled off slowly for about an hour. I bet you can guess where this is going. About 12:45 in the morning I was sweating and tried to adjust the air conditioner to no avail. I called down to the office and no one would answer so I walked down to the front desk and spoke to Christopher. I explained the problem and with a bad attitude he set me up in a new room that was across the hall. I asked if it was ok to leave my stuff in the first room. Its 1 o'clock in the morning. I'm exhausted, he said we prefer you not do that. When I went back to the room with malfunctioning air conditioner my wife was too tired to get up. She can sleep in an 80 degree room. I moved to the new room and checked the air conditioner and when it cooled off I went to sleep. At 3 o'clock in the morning Christopher was at my door asking why I had not vacated the first room. I explained that my wife was asleep in that room. He gave me a dirty look and stated fine and walked off. At this point I was angry for the lack of professionalism and poor customer service. I woke my wife up and we packed our stuff and left the hotel. A very defensive Christopher at the from desk said you will probably want to talk to the manager as if he had been through that before. I called the manager a few hours later. I explained what happened and the front desk manager, who wouldn't tell me anything but his first name, Ricky. He was no help. No apology other than explaining that no hotel allows you to occupy two hotel rooms for the price of one. I wonder if they were planning to rent out the room at 3 o'clock in the morning. Composing my letter to corporate offices about the severe lack of customer service.

  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Swannybill about MCM Elegante Hotel and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new orleans
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Great deal”
5 of 5 stars Reviewed 2 January 2012

Nice hotel.. 32" lcds in room... looks alittle old but its not too bad.. bed was nice.. good pillows.. and a great breakfast comes with the room.. average hotel but the breakfast puts it over the top.. best deal with the hoteltonight app..

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask gezzuzz about MCM Elegante Hotel and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas/Fort Worth
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Great HUGE room at regular room price....:))”
4 of 5 stars Reviewed 27 October 2011

My wife and I had my sister-in-law meet us at this hotel as she flew in to Love Field. We stayed here and spent most of the evening down in the wonderful hotel bar, socializing and watching the Ranger game. Price was great, location so good we walked across the road to a nearby nightclub for dancing and walked back without any problems. AND we had a fully appointed breakfast in the restaurant the next morning as a part of the package. Can't be beat. If you can stay here, do....

Room Tip: Ask at the desk about room locations. Ours was poolside, but no one was using the pool, so it was qu...
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  • Stayed August 2011, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Divinit about MCM Elegante Hotel and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amarillo, TX
Senior Contributor
23 reviews 23 reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Average hotel, excellent breakfast”
4 of 5 stars Reviewed 11 October 2011
1
person found this review helpful

We decided to stay at the MCM Elegante Hotel and Suites when we traveled to Dallas for the Red River Rivalry football game and a Rangers playoff game. As a result of the rivalry football game, the hotel was crowded and noisy (mostly from college kids traveling with their team and drinking a bit too much alcohol in the evenings).

The hotel and the standard room we had were both average. They were clean, but a little dated. The bath products provided were from "Bath and Body Works" and were very nice. I enjoy taking a hot bath before bed each evening and typically don't have a problem with having enough hot water. The hot water at the MCM Elegante took a very long time to get hot, but it did eventually warm up (which is the most important part for me!). The bed was very comfortable and the hotel provided plenty of pillows, both soft and firm. The air conditioner unit was loud, but it did a good job keeping the room cool, which is an important thing in Dallas! Our room was directly across from the ice machine on our floor and it was amazing how much noise filtered through the walls into our room, both the noises of the ice machines and people talking.

The location of the hotel is excellent for getting around in Dallas. There are lots of nice restaurants nearby (including Chili's, Pappadeaux, etc.) and there is a Starbucks across the street. Since the hotel is on the Northwest Highway, it was easy to visit all of the attractions that we wanted to see while in Dallas. There is also a DART station within a mile of the hotel, if you want to take public transportation.

The breakfast provided by the hotel was one of the best that I have had. They provided hot items, like eggs, bacon, sausage, pancakes, biscuits, gravy and hash browns and they also provided cold items, like cereal and pastries. It was nice to have the variety and everything that I had was very good.

Overall, I would recommend this hotel for an average trip to Dallas. If you are coming to Dallas for a special occasion, I would recommend looking at something a little more upscale.

Room Tip: I would recommend requesting a room that is not right by the ice machine to cut down on the noise!
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  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Trayci2684 about MCM Elegante Hotel and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Palm Beach, Florida
1 review
2 helpful votes 2 helpful votes
“Rundown and noisy”
1 of 5 stars Reviewed 8 October 2011
2
people found this review helpful

I unfortunately had the experience of staying at this hotel on a weekend. My room was very noisy and I was woken up many times by people talking in the halls all through the night. The hotel actually sold a block of rooms to a fraternity, then put me in the middle of them. To add insult to injury the TV didn't work and the toilet wouldn't flush. After several noise complaints I ask to change rooms and they told me they were sold out. I spend about 150 nights a year in hotels and this was the worst experience I have had this year. I won't recommend this hotel to anyone unless you want to be the one up drunk and partying all night.

Room Tip: Probably top floor and very far from the elevator but there was niose from the pool area and from th...
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  • Stayed October 2011, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Xpilot1 about MCM Elegante Hotel and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about MCM Elegante Hotel and Suites

  • Mcm Elegante Hotel
  • Mcm Elegante Dallas
Address: 2330 W Northwest Highway, Dallas, TX 75220
Price range (per night):* INR4,335 - 7,781

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