We were very dissatisfied with our stay. Prior to making the reservation online, we called to confirm if the King Suite with Jacuzzi had a separate stand alone whirlpool in the room or just a bathtub with jets. We were told it was a separate stand alone whirlpool in the room. We re-asked twice to make sure. This was our sole deciding factor on staying at this establishment over less expensive, closer, and higher quality hotels in the area. When we arrived, we found a dirty, bug-infested, dark room with just a bathtub with jets. Many of the light fixtures in the room did not function. The coffee pot outlet did not function and had to be moved to the bathroom to work. The room was noisy and had bugs. Our two keys often did not work in the door, and we had to go down to the front desk to have house-keeping let us in. The staff acted as if the was our fault and did nothing to try to remedy our situation. The check-in and out was fast, but the staff was not friendly in the least and did not crack a smile even once. Upon checkout, we were not asked how we enjoyed our stay and the attendent seemed bothered with our presence.

We could have saved $50 - $100, even with choosing another room in the same hotel, but we were given false information. On top of that, the service and room was terrible.

It was a very nice place for the price (though next to a strip club). The staff was friendly and the place SEEMED clean, but there is an obvious insect problem. The first time I went into the bathroom there was a cockroach scurrying across the floor. That's not really a dealbreaker, but in the middle of the night both myself and my brother were bitten multiple times by bugs. I'm praying that they were just flees and not bedbugs (dear god please let them not be bedbugs), but I don't have any evidence that they've followed me home yet. Still, I'll be ripping apart the sheets and doing a thorough mattress inspection of every hotel I stay at from now on. This was so disturbing.

My family and I were staying here because my 2 yr old son had a procedure at Children's Hospital the next morining. We get to our room I pull out the sofa bed and find the sheets all mangled and hair and dirt on the sheets. I call to go ask how a the bed is put together are the sheets just thrown in, she said yes so it will fold back up...I told her the bed looked used she said that someone goes in behind the maid to check the rooms and assures me it is fine. I call back and say I want new sheets, it takes 30 min and still no sheets.So i fold the bed up half way and while my kids are playing they find used sex toys....Well long story short we moved rooms only saw the manager once did not get any compensation for all the incovenients. Very poor service I should not have had to communicate between the front desk the manager should have stepped up. Now I have put a complain in to corporate so maybe they will do somenthing now...The room was nasty and service sucked!!

I choose this Wingate each time I travel to Dallas. The staff is so accomdating, the rooms are clean and roomy. The breakfast buffet is open til 9:30 am for those mornings we can sleep at little later. I love that there is an INDOOR pool and hot tub so I can relax and unwind at the end of the day. Location is near enough downtown to be convient yet not in the hubbub of city. I would highly recommend this hotel for it's value, hospitality and comfort.