Made a request that almost anyone with basic human kindness would have accommodated. Told yes by the desk clerks and then told no by the manager. No excuse in how we were treated. Will stay elsewhere going forward I don't care to spend my money with a chain that is this mean.

Convenient location, comfortable and well appointed rooms and great service. The bonus was the driver of the shuttle. He drove us where ever we needed - saving on cab fare - even gave us a great tour of the Highland park area. Not the least expensive but it was worth every penny.

Stayed there last weekend of 2011. A lot of small inconveniences that took its toll:

1. Cannot make reservations directly with the hotel. The hotel transferred my call first to a young woman who I could not understand. Next transfer was to Marriott business center and not reservations. I had to call the hotel three times to get transferred to reservations.

2. Reserved two double beds in each room. However, upon check in, told they only had a king bed in rooms left.

3. Lamp would not turn on in room. Noticed finally it was unplugged, Telephone would not work. Noticed it had been unplugged as well.

4. Room was very warm upon arrival. Maintenance woman did a good job figuring a/c was not working, and transferred me to another room.

5. Room TVs -- Set on analog and not digital - could not change, and only one remote for each room even though two TVs in each room.

6. No ice in ice machine. Went to bar, got ice, and five cokes. Charged $13.00 for cokes.

7. During check in, after being told there was no double bed rooms left, I was handed an "Elite" member card. When I used the wireless Internet, it stated that as an Elite Member there would be no charge $12.95 for each room. On check out I was told that I was not really an Elite Member so I had to pay the $26.00.

8. Check out was Noon. Front desk reluctantly extended to 1:30.

Besides the maintenance lady, there does not seem to be a lot of deep thinking by those who run this property. Not much attention to detail. For $195.00 a room you should receive more.

I have absolutely nothing bad to say about this hotel. The rooms are nice, spacious and modern. The location is in a perfect area. The staff is courteous and provided great service.