I live staying at the lumen when I visit my daughter in Dallas. It is a great location if you are visiting SMU or highland park village. They are finishing a major remodel that will double the size of the hotel and add a pool.

I had a group of about 20 people stay at the Lumen so we would be close to SMU for our meetings. We were there between 3 and 5 mights. I worked with the staff ahead of time and found them very accomodating. Once we arrived, the staff was very friendly and attentive. I believe all in our group were made to feel they were special. The staff made arrangements for a breakfast in the money (well, for a price) and it worked out fine. The wine hour is a very nice touch. The expansion should be done very soon, which will add to the hotel. The large showers are a little different and suppose not to everyone's taste. I think the staff really made the difference. They were great.

Spent a night at the Hotel Lumen Dallas this past week with two colleagues for business.

As a building there is not much very unique about the property. Its an old Ramada Inn that has been redone as a Kimpton but it lacks the quirky edge of most other properties. Not to worry though, there is a major expansion and renovation underway that promises to spice things up to Kimpton.

The king size room was comfortably appointed and spotless as I have come to expect from Kimpton. The bed frames had an awkward length to them that, upon comparing, notes with my companions, all of us Whacked our shins on and nearly tripped over. That too will be addressed in the remodel.

I had a terrific room service dinner from the hotel's restaurant "Social" that was very good. They made some adjustments to the menu and delivered a very nice grilled salmon filet with steamed vegetables and a fruit bowl that was not on the menu.

What makes this hotel worthy of mention is the exceptional level of service provided by Mikki at the front desk, Felipe who handles kind of a funky valet set up with aplomb and Laurie at the restaurant who went out of her way with dinner. True professionals all and delightful to do business with. Thanks for taking such good care of us!

My husband and I spent the weekend of New Year's Eve at Lumen both for the holiday and his birthday. As we are familiar with Dallas (he went to college there), we have stayed at many different hotels with different price points. Lumen was one of the more expensive and worst overall experience. We were awakened before 8 a.m. Saturday morning (12/31) by work on the pool-banging, tile saws, men yelling to one another-within 20 feet of our dust-encrusted window. Our inquiries at the front desk along with other folks staying on that side of the building were met with the excuse that management did not know work would be going on and that they could do nothing about it. However, we were assured by management that no work would be done the following holiday and Sunday morning. We ended up purchasing ear plugs from the pharmacy down the street to get a little more sleep that morning due to the noise. After ringing in the new year that night with friends, being the old married couple we are we returned to Lumen at 12:30 to get a full night's sleep free of our two small children and mindful of our plan for reasonably early departure (10 a.m. or so) the next morning. Upon arriving at the hotel, we saw people lingering in the small lobby and outside the front doors. Upon entering, we were advised by other patrons that the key card system was "down" preventing anyone including management from accessing guest rooms. This sorry state of affairs lasted 3 hours with few updates as to progress in opening the doors as the manager was nowhere to be found and would only communicate cryptically thru a poor desk clerk. We got back into our room around 3 a.m., after standing around in the hallway waiting for one solitary gentleman tasked with checking IDs and letting patrons back in. We were promptly awakened New Year's Day at 8 a.m. by pool construction which we had been assured the day before by management would not be taking place. Again, management shrugged and indicated they had no control over the contractor doing the work. All in all my single worst and least enjoyable hotel experience.