In this stagnant economy, you have to give business owners a chance to survive. If you are having a tough time filling your rooms, the least you can do is make sure they are clean.
We were in town to photograph a wedding (the local town folk are some of the nicest people you will ever meet) and we really should not complain since it was paid for by the bride's family. But we would like to see the new owners of this place, come out on top and have a great place for travelers to rest their tired feet...hence this review.
When we first checked in, they would not take the credit card information over the phone from one of the family members. So they had to drop everything, run over to pay for the room, and then run back to continue the wedding preparations. A small inconvenience but again, people in Beeville will always go the extra mile to help anyone.
At first glance, the pool and the area around it are really nice. In walking into the room, it looked clean. The a/c was off (have to save money in trying times) and there was no smell of residue smoke when turned on (we asked for a non-smoking room, even though I smoke) which was a pleasant relief. Left for a bite to eat, to check out the Church, and reception venues, giving the room a chance to cool down.
Upon finishing the wedding and looking forward to just collapsing for a good night's rest, the details started coming out.
The new owners may have updated the vanity and the bathroom, but the drains would not work properly. Small inconvenience that one can overlook.
Pulled back my bedcovers and with the South Texas news reports on a bed bug problem, I was joking around saying I must look for bed bugs. Well, low and behold, there was one right in the middle of the bed (have pictures to prove it). It was dead ( the room had a faint smell of insecticide) and earlier I had seen an exterminator truck by the lobby. Being as tired as we were, I removed it. My wife immediately checked hers and on one side the sheets were dirty as if kids had been jumping on the beds and their washing machine was not able to take out the stains.
We almost packed up to return home that evening but with a 3 hour drive we decided to stick it out. Too tired to even change hotels(when we work a wedding, we go all out). So feeling a little queezy, we tried to get some sleep. The clincher was a piece of old dental floss, on the floor between my bed and the night stand which stood out when I set my alarms for our morning exit.
It all made for a very uncomfortable evening.
A bit of advice and consider it constructive criticism...
Vacuum the corners in addition to the whole room. No one wants to see the residue left by a previous guest.
Wash your sheets properly and if you spend a little more time correctly making the bed ( tucking in the corners ) you would see that the washing machine did not do its job. Also you would not have dead bugs between the sheets.
Use a dual liquid drain cleaner to unplug the drains. A guest does not want to have water above their ankles with residue soap when taking a shower.
Invest in a little heavier towels that absorb water. These were so thin that a paper towel would have done a better job.
If you step back, the new owners are trying to make it an attractive place to stay. Kudos...
But they must work with the staff on the details or get people that truly care about their work. It is obvious that whoever cleans the room, simply doesn't care. In this economy, having a job is a blessing...doing it right is the least one can do.
Upon arriving home, even the clean clothes all went into the wash. After long showers we were able to wash away the queezy feelings we both had.
Cleanliness is key and it is very simple to do. Right?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC