My company's travel department booked me at this hotel for a week to provide support to our Insurance members. When I arrived after work the first day I noticed that the fan was running on the window A/C unit but the A/C was not. I called the front desk and the manager told me to reset the unit by unplugging it. That worked for about 10 minutes. When I called back they told me that they had no other rooms available and I was stuck without A/C for the night. They did not express any concern and said they would send a technican out the next day. I believe they already knew the room had an A/C problem and rented it out anyway because of the fire catastrophe situation in the area.
I have to be able to sleep at night so I can work the next day. After the total lack of response from the hotel I did not trust them to fix the A/C. I moved to a hotel in North Austin the next day. The 50 minute commute was worth it to be able to get a good nights sleep.
I would never stay at this hotel again.
- Holiday Inn Express Bastrop
- Holiday Inn Bastrop
- Bastrop Holiday Inn
