We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to Hilton Garden Inn Nashville/Smyrna

Hilton Garden Inn Nashville/Smyrna – reviews, photos

3.0 of 5
2631 Highwood Blvd, Smyrna, TN 37167
Hotel amenities
Hilton Garden Inn Nashville/Smyrna
Hilton Garden Inn Nashville/Smyrna
Hilton Garden Inn Nashville/Smyrna
Hilton Garden Inn Nashville/Smyrna
Hilton Garden Inn Nashville/Smyrna
Hilton Garden Inn Nashville/Smyrna
Ranked #4 of 8 hotels in Smyrna
4.0 of 5 stars 22 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

22 reviews from our community

    Trip type
Traveller rating
    12
    5
    3
    1
    1
Date Rating
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Not deserving of #1 ranking on TripAdvisor.”
3 of 5 stars Reviewed 11 February 2012 via mobile

When I booked this hotel earlier in the week it was ranked #1. I rely on TripAdvisor a lot. So I should write more reviews. Checked in last night and the young man at the front desk was very welcoming. Check in was quick. Got to our room on the 5th floor, it reeked of smoke. We could actually smell it in the hall.. it was terrible. Had to carry all of our stuff back down to request another room. They moved us to the 4th floor. This room had a STRONG perfume/ air freshener type smell. We stayed put, figured it was no use in trying another room. The mattresses were just inner spring mattresses, not a nice HGI bed. I could handle the uncomfortable bed better than the awful room smell. It made me cough and sneeze. When we checked out the girl asked how our stay was. I told her everything I wrote here, she said nothing. If you can go a few miles up the road to Murphreesboro, we highly suggest Embassy Suites. Stayed there many times and it's our favorite. One last thing, the breakfast was great. We paid extra to have it included in our rate and it was worth it. Peggy makes an excellent omelet and she's so friendly. We are Hilton members, disappointed to have these problems at a newer HGI.

  • Stayed February 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask vbtlc about Hilton Garden Inn Nashville/Smyrna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveler1Tampa, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review
28 February 2012
 Unfortunately, it’s clear you were not pleased with your rooms during your stay. . We apologize for any inconveniences you experienced. We take all feedback seriously, we failed to meet your expectations, and for that I am truly sorry.Your feedback is essential to our future success! Unwelcome problems can always arise, but our goal is to have them addressed promptly. We look forward to having a second chance, and warmly welcome you back and  Please accept our apologies.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Great hotel.”
5 of 5 stars Reviewed 12 January 2012

Staff was very nice and friendly and hotel was clean. I would recommend this hotel for buisiness and/or pleasure.

  • Stayed July 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask kim092663 about Hilton Garden Inn Nashville/Smyrna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveler1Tampa, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review
18 January 2012
Taking the time to give us such a nice review is greatly appreciated here at the Hilton Garden Inn Nashville/Smyrna . We hope to see you again when you travel back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
“Comfy beds, great service!”
5 of 5 stars Reviewed 30 December 2011

After a long drive, we found a clean, comfy place to rest up before heading home. Free, easy to use wifi made the teenagers happy. And the bar in the hotel served a beautiful coffee with Baileys as a perfect treat before turning in. Very friendly service from Peggy and a great breakfast got us going for the balance of our trip home. Nice little touches all around including two complimentary water bottles in the room. Definitely recommended.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Mhirsch7 about Hilton Garden Inn Nashville/Smyrna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveler1Tampa, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review
6 January 2012
We are glad to hear you liked the complimentary water bottles and the comfy beds, great service.
We look forward to hosting you again here at the Hilton Garden Inn Nashville/Smyrna. Thank you for such a nice review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
“Items stolen from room and Cash payment never posted”
1 of 5 stars Reviewed 19 December 2011
1
person found this review helpful

I stayed at this property which is very nice, but there is a lot of dishonest workers there. I paid cash upon checking in to the front office manager and never received a receipt. Later to find out that no cash payment was reflecting on my room. Upon checking out and gathering my belongings I realized that my braclet among other items was missing out of my room. This is a serious issue if employees are stealing from the guest. I attempted throught the front desk to contact the general manager, but never was responded to.

  • Stayed December 2011, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Brandon W about Hilton Garden Inn Nashville/Smyrna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Willetta Capps, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review
20 January 2012
Please know that we have a very honest staff and the items listed in this review were investigated and the cash had indead been posted and no report was turned in to myself as of any items being stolen from the room. I have contacted the guest to see if we can locate any of the missing items in our lost & found storage.

Willetta Capps, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntsville, AL
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Very Nice Hilton Garden Inn”
4 of 5 stars Reviewed 29 November 2011

We typically stay at Hilton Garden Inns when we travel. We came up to Murfreesboro to visit friends and chose this hotel as it was very close. Upon entering the hotel we noticed it was nicely decorated and had a very warm feeling. The sitting area had its fireplace and the dining room/ bar area were done in wood and looked very inviting. As we approached the front desk we were warmly greeted and the check-in process went very smooth.

On our way to the elevator we could smell the chlorine from the indoor pool so we went to investigate. The pool area was very clean and the pool looked great. If we had brought our bathing suits we definitely would have gone in to enjoy the pool and the hot tub.

We went up to our room and it appeared was a bit smaller than some of the HGI’s as it did not have the typical lounge chair in the corner. The beds in our room were not the comfort beds we are accustomed to in other HGI’s, they were simply innerspring mattresses. The bed was comfortable however we were expecting the comfort dial beds. The carpet was relatively clean however there were about 5 spots of something that made the carpet look less clean, so I wore my socks after I took my shower. Other than that the bathroom was clean and everything else we needed was present.

The next morning we went to the dining room for breakfast. The food was good. There was only one gentleman running the cash register and waiting on the guests, so he seemed a little too busy to adequately help everyone. Perhaps someone had called in sick.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask lrussell716 about Hilton Garden Inn Nashville/Smyrna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveler1Tampa, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review
30 November 2011
We are always glad to hear from our guests and are pleased our hotel the Hilton Garden Inn Nashville/Smyrna met all your needs.The matter concerning the bed and carpet are being looked into. We look forward to hosting you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Hilton Garden Inn Nashville/Smyrna also viewed

Hampton Inn Nashville / Smyrna
4 of 5 stars 22 Reviews
Smyrna, TN
Show Prices ABS:HotelCheckRates-d498901?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
La Quinta Inn & Suites Smyrna TN - Nashville
Show Prices ABS:HotelCheckRates-d1852963?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Holiday Inn Express Hotel & Suites Smyrna-Nashville Area
Show Prices ABS:HotelCheckRates-d1145965?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 8 hotels in Smyrna, ranked by popularity »

Been to Hilton Garden Inn Nashville/Smyrna? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Hilton Garden Inn Nashville/Smyrna

  • Hilton Garden Inn Smyrna
  • Hilton Smyrna
  • Smyrna Hilton
Address: 2631 Highwood Blvd, Smyrna, TN 37167
Price range (per night):* INR6,889 - 9,578

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn Nashville/Smyrna, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hilton Garden Inn Nashville/Smyrna
Show the lowest price for this hotel (from our partners)
Show Prices