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Sleep Inn & Suites Smyrna – reviews, photos

2.0 of 5
2689 Highwood Blvd., I-24 & Rt. 266, Smyrna, TN 37167
Hotel amenities
Sleep Inn & Suites Smyrna
Sleep Inn & Suites Smyrna
Sleep Inn & Suites Smyrna
Sleep Inn & Suites Smyrna
Sleep Inn & Suites Smyrna
Sleep Inn & Suites Smyrna
Ranked #6 of 8 hotels in Smyrna
3.5 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    4
    9
    6
    2
    4
Date Rating
Gibsonia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great value with excellent service”
4 of 5 stars Reviewed 24 January 2011
1
person found this review helpful

Had to make a quick business trip to Smyrna and was told by a colleague that the Sleep Inn and Suites was a good place to stay for not only its location, but for its value. Arrived on a Monday afternoon and was greeted by a very friendly front desk person who told me about the free breakfast and how to sign in for the free Wifi. My room was clean and the Wifi worked perfectly. Breakfast was good, and the hotel's location near the interstate made getting to my appointments very handy. All in all a very good stay!!!

  • Stayed January 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benjarin Stewart, General Manager at Sleep Inn & Suites Smyrna, responded to this review
27 January 2011
Thank you so much for your recent stay with us at Sleep Inn and Suites in Smyrna! I am so pleased to hear you enjoyed your stay and I thank you so much for taking the time to offer your positive feedback! It was our pleasure to have you as our guest! I look forward to thanking you personally for your kind words on your next visit to Smyrna! Thanks again!
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Toney, AL
1 review
“Smyrna Sleep Inn in Need of Renovation”
3 of 5 stars Reviewed 9 January 2011

The first thing I noticed about our room was the smell. It smelled as if it had once been a smoking room but was now designated as a non-smoking room. I later noticed a cigarette burn mark on one of the night stands. My husband thought the smell was due to the carpets being old and in need of replacement. The hallway smelled as well and the carpets had many stains. The air unit in our room had one setting. Don't know which setting that was. Although the unit had heat, air and a STOP settings, the unit put out one temp. We put the setting to "STOP" on the first day of our stay but the unit never turned off. In the exercise room, the air unit did not have a knob to adjust the temp to a cooler setting to accommodate running on the treadmill. The window was cracked open about an inch but the curtain covered any cool air that might have made the room temp more bearable. After unsuccessfully attempting to pull the window open a little more, I went back to the treadmill but the treadmill would not run again. I tried to use the other treadmill but it had an "E1 stall" message and did not run either. The two bath towels provided for our room were small. We did enjoy the indoor pool. This was an unexpected surprise that we appreciated each day of our stay. The staff was friendly and helpful but seemed inexperienced and uncomfortable. My husband was taking a training course and the training center supposedly had a corporate rate with Sleep Inn. I booked the room for the training days and was given a rate $9 over the rate the training center had mentioned. A few days before our trip, I received a call from Sleep Inn saying that the girl who had booked our room had "screwed up" and they were trying to figure out what she had done and the rate was really $1 more than we were quoted and would we still like to reserve our room. The location is great with a Cracker Barrel on one side of the hotel and a Ruby Tuesday on the other. Overall, I would not recommend this hotel due to its need of repair. There are at least four other hotels on the same road. We will be staying at one of these hotels when my husband needs to return for more training.

  • Stayed January 2011, travelled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Benjarin Stewart, General Manager at Sleep Inn & Suites Smyrna, responded to this review
26 January 2011
Dear guest;
Thank you for taking the time to post your honest feedback about your recent experience at our hoteI! Your comments are valuable and will be used to improve the level of service we offer our guests. I am sincerely disappointed that you did not enjoy your stay with us while you were traveling with your husband! It is our goal to exceed our guests expectations – and I regret that we let you down. I do apologize for the rate confusion, and for the troubles you experienced with the temperature settings and fitness equipment! – we are looking forward to some updates in 2011 and 2012 and I hope you will give us another opportunity to earn your business in the future! Thank you!
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Memphis, TN
1 review
“Great Property...Great Price”
5 of 5 stars Reviewed 9 March 2010

Several from our company stayed here for 3 nights....we found a treasure in Smyrna!
The staff & hospitality, the guest rooms, the location, the price....it couldn't have been any better!

  • Stayed January 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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MrsParris, regional director of sales at Sleep Inn & Suites Smyrna, responded to this review
11 March 2010
Thank you for your kind words! The best recommendations we can get are from guests who have experienced our service.
I hope you'll be back to stay with us again soon!
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Central IL
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Fair at best”
3 of 5 stars Reviewed 13 September 2009

The hotel could use some updates with major carpet stains in first floor halls. The room appeared cleaner though. The room itself was comfortable with some signs of wear. Continental breakfast is nothing special. Staff not overly attentive, often spending time at teh business center themselves. The indoor pool was clean and towels readily available. During our stay internet service was fine. For a last minute travel stop, the stay was satisfactory for the room rate, but for a longer stay I'd look elsewhere.

  • Stayed August 2009, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Benjarin Stewart, General Manager at Sleep Inn & Suites Smyrna, responded to this review
21 June 2010
“Fair at Best”
Thank you for the important feedback. We look closely at each and every comment as we continuously improve our property. Since your stay, we have hired new front desk staff and plan to upgrade our carpets in the near future. We also added eggs, sausage, biscuits and gravy to our breakfast. We look forward to meeting your expectations and hope you will see the difference the next time you stay with us.

Benjarin Stewart
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Jackson, Tennessee
Senior Contributor
31 reviews 31 reviews
Reviews in 24 cities Reviews in 24 cities
121 helpful votes 121 helpful votes
“Nice and clean with great service.”
4 of 5 stars Reviewed 31 March 2008

We booked our soccer team for a tournament in Smyrna for the weekend. The hotel was nice and clean and the service was outstanding. Our team enjoyed the indoor pool as well as the breakfast. The hotel is located between a Ruby Tuesday and a Cracker Barrel so you could walk to dinner if you prefer. There is also a large shopping complex just a few hundred yards away if you need anything. The property is located just 15 minutes from downtown Smyrna so getting to our games was a snap. The only problem that I had was that my room access card went out a couple of times. I got it repaired at the front desk rather quickly though. Overall, we had a very good experience here. We'll be back.

  • Liked — Cleanliness and Service
  • Disliked — Room key malfunction
  • Stayed March 2008
    • 4 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Benjarin Stewart, General Manager at Sleep Inn & Suites Smyrna, responded to this review
21 June 2010
“Nice and Clean with great service”
Thank you for your comments. We strive to make each and every stay an enjoyable guest experience and we are so pleased you were happy with your accommodations. I’m sorry about the issues with your room key. The room key cards are sometimes finicky since they work through magnetization. If a card is de-magnetized it will lose the necessary code to work properly. I have looked into the problem and think the issue with your key was an anomaly of some sort. Thank you again for you comment and we look forward to having you stay with us again in the future!

Benjarin Stewart
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Additional Information about Sleep Inn & Suites Smyrna

  • Sleep Inn Smyrna
  • Smyrna Sleep Inn
Address: 2689 Highwood Blvd., I-24 & Rt. 266, Smyrna, TN 37167
Price range (per night):* INR5,657 - 6,665

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