I made reservation early Friday 6/20/2008 in anticipation of a late night arrival. After we checked in and got to our rooom it was dirty, the beds were unmade and it was obvious the room was never cleaned. The night manager was very rude and unhelpful. It was 2AM and he said all the rooms were booked and we could wait if we wanted to for him to clean the room. He offered no apology, no discounts for delaying check in at 2AM and we found him to be very rude. The night manager never offered to help us find other occomadations.
We left and went to another hotel with cleaner accomadations, and much friendler staff!! This is my was not my first bad experience at this hotel and I will never stay there again.
Take my advice and go somewhere else!!
Nancy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 January 2010
We apoligize for the inconvience experienced by this guest at our hotel and assure the viewers reading this that the neccessary actions were taken to correct these errors. The guest was offered another room and along with an additional stay for a reduced rate, with thety accepted. We like for all of our guest to pleased with the services that our hotel offers. All of our guests are top priority to us and we will do whatever we can to make sure they are satisfied. So please come and give us a visit at the Country Hearth Inn you'll be glad that you did!!
Sincerely,
Vic
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC