Seeing how highly ranked most of the recent reviews were for this place, I thought I couldn't go wrong. I booked this one mainly for the price. Here, you get what you pay for. My husband and I had a non-smoking king room with a balcony (room 203). I booked on choicehotels.com and saw I got the last one. Well, I guess that was the rotten one of the bunch. We arrived in the pouring rain and were greeted by friendly, inviting staff in the lobby. The rest of the hotel is not so inviting and is run down compared to what the pictures show. We made our way up the stairs to our room trying not to slip and fall. We are in our 30's. The steps and sidewalks were very slick. I can't imagine what they must be like with ice and snow and how it must be for older people to get around. They do have an elevator we didn't use. Our room had a strong citrus scent to it, which eventually bothered us after a while. The room was much more spacious than I imagined it to be. The bed was cozy and clean, the modern TV was nice, and so was the little sofa. We had a parkway view from our balcony, so we had a lot of road noise to have to listen to - even noisier with the rain. If we wanted to see the mountains, we had to lean over the railing - disappointing when you drive all that way to see mountains from your room. The lighting in the bathroom was so dark and dim. There was something splattered all over the bathroom door in plain sight that I am sure housekeeping could see, also mud chunks on the floor in front of the shower. The mini fridge was not plugged in when we arrived, had somebody's leftover peanuts in the bottom of it, and did not appear to be in good condition, so we had to wait to refrigerate anything. We took a walk to the indoor pool and hot tub area. It felt as if we walked into a mold infestation. Nobody was there, but I can imagine the chlorine scent must take over every room in that building. When we checked out, the receipt the desk clerk gave me showed they charge $1 for the safe in the room, which we didn't even use. Dumb. I won't be staying here again.

We stayed for 4 nights during Thanksgiving week. We rented a suite with the separate sitting room so that we could watch TV on the couch and not disturb the sleeping kids. The rooms are very clean, and the view from the back porch was very nice. We actually had a room inside the indoor pool area so that we could swim while it was cold outside. We were a little concerned when we first arrived into the pool area since it was a bit humid and smelled like chlorine, but once we were in the room everything was fine and none of the outside atmosphere bled into the room. The beds were comfortable and the staff was very friendly (even let us check in early). Breakfast was the typical continental with waffles/biscuits & gravy. Also had cereal, bagels, muffins, yogurt and hard boiled eggs. Nice eating area. Only 2 things negative to mention.. 1. The fridge died on the 3rd day, but they replaced it within a couple hours and 2. You could only use the wifi if you were in the separate sitting area near the window. I called tech support and they said they wre going to check it out, but nothing changed.
Overall great experience, we will be staying there again, expecially if the rates don't change.

We'd planned on two nights in Sevierville. OMG the crowds. Quality Inn allowed us to cancel the 2nd night and we fled the area. The hotel is older and has a few issues but the bed was good. The hotel is suitable and provided what we needed.

My stay here was absolutely wonderful. Upon check-in I did not want to leave the lobby because the staff was so so friendly. When I did finally go to my room I was surprised as to how spacious it was. It was HUGE!!. Not what I expected. They had an indoor pool and indoor whirlpool which I took advantage of. I never did make it to breakfast the 2 nights that I was there but all in all I had a wonderful stay. The beds were comfy and the room was clean.