We stayed here during the Battle at the Rocky Top Football Tourney and it was an excellent experience!! They honestly have THE BEST beds EVER!!

What a nightmare! Beware ! Short version...they didn't have my room ready when we arrived at 1:00 am, wouldn't clean it, decided to send us to another location! Our room was suppose to be free for the two night stay due to the problems. Next day, two charges on our debit card each for the total stay. So no free rooms, plus they double charged us ($400 dollars gone). Spoke to manager (Shawn) who assued us the problem would be fixed, next day same charges ($400) plus a charge for the new location of $233. So now they have $600 dollars of our money. They did get it taken care of after lots of phone calls and bitc&*ing. Would never stay at either of the Sevierville locations again.

Always checking with TA before booking, this seemed like a good choice for a 5 day stay. However, having stayed at 100's of Hampton Inns, this is not the Best Ever (as stated in another review) when taking into consideration all aspects of a visit. It is difficult to write a negative review about a property but honesty has to win out in this case.

Staff: When arriving at a property and seeing someone at the front desk in a shirt that looked like it was slept in and not ironed was not a good first impression. And, this was generally the case each day. No dress code here. (Saw this situation discussed in another review also.) However, overall during my stay, the entire staff was friendly and always helpful. So, one overlooks some things.

This is in old motel. The hallways have been re-carpeted, painted and updated. The rooms have on a "new dress", so to speak but the renovation did not go far enough in my estimation to really bring it up to date. However, it was certainly comfortable enough with good beds and bedding which is key for a stay.

My biggest complaint was the smell of smoke in the room I had. It was major which meant that the room had not been thoroughly renovated nor cleaned for this problem (I could use the word "reak"). When complaining, they were very concerned and helpful as if they had no idea what I was talking about. Go figure - I assumed they smoked and then it is difficult to notice this problem. When the gal grabbed a spray can of deodorant, I knew that no matter how they sprayed, it would stink.

So, why did I stay? I was tired, I had unpacked, I hate to complain. They did attempt to move me but I assumed in a property this old that this is not a problem in one room. It isn't like someone smoked in the last stay it is an old smokey smell that non-smokers all understand.

I will state that the rooms, hallways, breakfast area were all very cleaned and tidied - this was not a problem in any way. Just the rank smell. I even left a tip for Linda, who cleaned my room.

This is a hard thing to say but I would not choose this property again because of the smell, if I had a choice. It was in a good location for my purposes, the town was overrun with tourists and so I stuck it out using two large candles in the room at all times to calm the smell somewhat.

So, not the worst property but certainly not the Best Ever either. You decide if it works for you.

This was the best Hampton Inn I have ever stayed at. I have been to so many other Hampton Inn's but this one was my favorite. There is not one bad thing that I can say about the Hotel as a whole. They had great service. The employes were very helpful at all times. My favorite part about my stay was that the beds were SOO comfortable and the bathrooms were very nice. I felt as if I was in my own bathroom at home. The swimming pool and the hot tub were amazing! We spent a good amount of time there everyday. So I totally reccomend this Hampton Inn to you. It is an incredible Hotel. You will never find a hotel better than this one. The layout and everything is more than a five start hotel.