1. The Chlorine Levels in the pool are dangerously high. The pool is not cleaned on any type of basis nor is it well maintained. The owners simply keep adding Chlorine to the pool and the levels are poisonous. The water bleached my clothing, tarnished by sterling silver jewelry and took 3 showers to remove the Chlorine smell from our bodies. All of this in ironic because I am an avid swimmer (3 times a week) and my bathing suite is designed to withstand pretty high amounts of chlorine. When I went to the front desk to complain, I asked for the manager or owner. A young man said, my name is MOHET and I am the manager. I explained to him what happened. He made no apology...no I'm sorry...all he said is there is a sign. I asked him to show me the sign because we HAD READ THE POOL SIGNS before getting in. He took me to the pool and showed me a small paper sign posted underneath the Whirlpool Rules. We did not read the Whirlpool Rules because we never got in the Whirlpool. At this point I told him that while a sign may be posted what is evident is that the chlorine levels are dangerously high. He shrugged his shoulders. I then asked for the contact information of the owner. He gave it to me and then said, his father was the owner and out of town for 3 weeks (we did see his father later on that week). I then asked for the phone number to Customer Service. He gave it to me and I spoke with Brenda. Brenda called Mohet on the phone only he told her his name now was Dipal. So which is it Mohet or Dipal? He told me he was the manager named Mohet. He told brenda he was the OWNER named Dipal? Come on! The ONLY reason we did not check out was because we were attending a conference and all the hotels in the area were sold out. We will write a letter to the Children's Defense fund asking them to not recommend the Country Inn and Suites because the chlorine level is dangerously high.

On Monday (only reason I haven't sooner is because we have been traveling since this trip) will I find the phone number for the local and state health and human services and report them.

2. Each day our A/C was turned off in the room. We are paying for the room and paying for the air. Each day when we came in the room was stuffy and moist (carpet wet from the moisture) and took 45 min. to an hour to cool off.

3. The hotel ran out of toilet paper. We left one morning with one roll empty and another with only a smidgen left. When we returned that evening the cleaning lady had not replaced the toilet paper. My husband called down to the front desk to request someone bring some up. He was told no one could bring it up but he could come down and obtain some from the front desk. He changed from his pajamas back into this regular clothes, grabbed a bag (because walking through the halls with toilet paper when your not an employee is quite embarrassing) and went to the front desk. Where there, the front desk attendant had a Scott roll of toilet paper brought from the CVS across the street. She pull the toilet paper out of the bag and handed him two rolls. Unacceptable!

4. Each day when we were done with our wash clothes we placed them over the railing of the shower....below them were our towels (Mind you the body towels were VERY tiny and thin) we wanted changed each day. The cleaning person would take the towels and pile up the wash cloths in the corner. Each day she forgot to take them with her. So by the end of the week...nearly 8-10 wash clothes were piled in the corner. It was not until I put the wash clothes on top of the towels that she actually removed them. Each day she did give us new wash clothes but for cleanliness they should have been removed.

I understand that each Country Inn and Suites is independently owned and operated BUT the chain has a responsibility for upkeep to some standard when your name is on the outside.

Stopped on our way back south from a trip to MI. We were very pleased with the coziness of the lobby, the welcoming receptionist, and the library! We checked in later in the evening and were excited about the $10 discount we received! The elevator was very conveniently located, and there was a lot of tourist information which we took perused for future trips. Our room was VERY clean, internet worked fine, nice basket in the bathroom, good shower pressure, and comfy bed. The only complaint I have is that the computer chair in the room was broken so that it was so low I had to sit at an uncomfortable angle to use my laptop. I didn't get a chance for breakfast, but it looked like they had a waffle maker and some good stuff in there. I would definitely stay here again in the future.

We do frequent Country Inn & Suites, so we know some are better than others. But we will never stay at this one again. The room was dismal, computer chair was broken & the only other chair was badly stained. Breakfast had little to offer and the biscuits were like a brick, but the show stopper was the mouse droppings in our bathroom. Never ever again!!

We were on our way to Florida from Northwest Ohio and thought we would take a break from driving. We found this hotel right along 1-75 just before hitting Knoxville, TN. This is a newer hotel that offered an indoor pool, hot tub, and a continental breakfast all at a great price. We had researched other hotels nearby and this was the least expensive. The Country Inn had a wonderful view of the area high above the rest of the city. The rooms were very clean and comfortable. The service was great, too! There are also several restaurants nearby. I couldn't ask for a better nights stay for the price. If we pass through this area again, this is where we will stay!