I used to stay often because of the location and price UNTIL I was there two years ago with my 12 yr old daughter for a girls weekend. I had stayed in one of the indoor pool side rooms. I walked into the bathroom and there was a HUGE roach on the shower curtain, giving the place a chance, I killed it and was hoping it was a water bug and not a roach. During the night, I got up to visit the bathroom, turned on the light and OMG, roaches,yes, the real roaches were running across the vanity into the little hole where the coffee pot and the hair dryer cords were running and into the bottom of the coffeen pot. I immediately packed and informed the front desk of the bug problem as I checked out. A man was standing there to rent a room, and I was wanted to tell him..RUN!! Keep in mind, this was after we had skipped the hot tub earlier in the day because of the dead skin on and foul smell of the water. Had not been like that before so I can only hope it was the management and that it has improved since then.

We stayed at the hotel in November 2011 for 2 nights. I believe that this is the best hotel we have stayed at in Pigeon Forge. We absolutely loved it! The room was very clean, i could not find any dirt or mold any where. The bed was pristine and it had five fluffy, comfortable pillows. This was a major plus for me, any other hotel that we have stayed only provided 3 pillows and my husband and I always ended up fighting over the 3rd one.

The hotel is all outdoor access rooms. The indoor pool was in a building by iteself and it was so beautiful. The pool had a waterfall on each side and the hot tub was built into the pool. The pool goes from 3 to 4 feet deep. They also have a georgeous outdoor pool with a waterfall, but it was November and we did not get to use it!

The hotel had a cafe on the back side of the hotel were guests coul get breakfast each morning. The cafe had a nice covered porch with bistro tables and rocking chairs. The breakfast we had consisted with biscuits and gravy, hard boiled eggs, cereals, donuts, coffee, milk, juice and packets of instant oatmeal or grits. All in all not bad, especially since we book the hotel through priceline and paid around $30 a night!.

We plan on going back to Pigeon Forge for Valentine's Day and absolutely plan on staying at the Best Western Toni Inn again.

After booking reservations for a 4-night stay because this hotel was originally listed online as pet-friendly, when I arrived, I was told I could not stay with my pet because the hotel was not pet-friendly. I had to find another hotel during the Thanksgiving holiday. Due to all the good ones being booked up, I ended up staying in a skank hotel thanks to the screw up of this hotels mistake. I would never give them the priveledge of my presence. It wasn't my fault that they falsly advertised.

Clean, nothing fancy, continental not very good mostly just junk fillers. We had a large group so the price was nice.