the front desk day lady wasnt rude but not too friendly the room was clean we stayed in 2 bedroom suite the commode had problems flushing she said she would have it checked she did but it was flushing slowly the next day it flooded the room we had water inch thick i went to tell clerk and houskeeping was at the door fixing to knock and asked was it flooding in there yes it is and she said she would tell maintaince we waited 20 minutes no one came i went to male clerk he immediately brought towels and keys to the room next door he was fantastic housekeeping not so good i usually leave a tip for housekeeping not this time and the male clerk gave us a discount ill be back this is a nice place esp. if you have childern they have their own room and tv .keep the male day clerk i wish i had gotten his name

Staying at this hotel was the BEST thing that could have happened on my stay...it was by "chance" that I stopped in (*after a HORRIFIC reservation/hotel made for another hotel in Gatlinburg*)....once I entered the lobby, the clerk was very professional/mannerable/helpful!..my stay was on 01-09-2012 - 01-11-2012....WILL DEFINITELY BE BACK!....

THANK YOU TO THE GENTLEMAN THAT WORKED THE DESK THAT NIGHT!.....Everything about my stay there was WONDERFUL!...I've recommended this to four of my friends who will be in the area this year!.....

My family and I stayed one night in the family suite this past weekend. As always, the room was clean and the staff friendly. The pool was just alittle on the cool side, but no to bad. The hotel is under construction daily but it doesn't start to early. The location is great, the Christmas decor was lovely. Can't wait to stay here again.

I am comparing this hotel to similarly priced hotels in the area. I have seen a lot of hotels on here that get bad reviews because someone is comparing a $50 room to a $150 room. I thought that this hotel was great for the price. We stayed there last Sunday night and got a jacuzzi room for just $50.(which was the best deal in town) The good: The location - it is near the end of the pigeon forge strip with a nice park and stream just across the street. It is close to dollywood, the olde mill area, gatlinburg, and several other attractions. It is usually a lot less congested part of the strip. We also had an excellent view of the strip from the top floor. The room was nice as well. Decent size with a fridge, microwave, and king size bed. The jacuzzi is also an awesome touch. The carpeting is new and the staff seemed very nice. The negatives: The pool - it was somewhat small and you have to go outside from the elevator to get to it. Not fun in December. No contenential breakfast at all. Only one elevator(but it does move pretty quick). The balconies are a pretty good size but they are shared between two rooms. I would probably recommend this hotel more for couples or small groups because of the pool situation. All in all I would say that it is a pretty good hotel and I will definitely be staying there again at some point. We go to pigeon forge/gatlingburg often and I can tell you that this is one of the better, quality, deals in pigeon forge.