O.k. I want to start by saying I usually do not complain about things but I am very upset with the cabin that we stayed in on our 6 night trip with a family of seven. I will start by explaining, 1st the carpet was filthy and stained so bad that I would not let my kids play on the floor. The carpet was stained in every room and the stairways, it almost looked like someone took two liters and pored them on the carpet. Thje rug in the living room was filthy, when we touched it you could feel how dirty it was. The phone in the cabin did not work. The worst part about the cabin is that it had a major leak from the hotwater heater that caused water to pour into the lower part of the cabin. We dealt with the leak for two nights. It was obvious it had been like this for a while from the way the ceiling was bubbled and damaged. This is a cabin that cost $185.00 per night plus fees and taxes times six nights. I spoke with the young lady at the desk on the Saturday before we were supposed to leave and let her now that I was upset at all the things wrong with the cabin and her exact words were to me "That would be the last cabin that I would rent to anyone" and knew exactly which one we were in. The desk clerk told me she would have the manager contact me and she did 3 days later and told me she would give me 10% of my money back ,I said that was fine and I was very nice, well the next day I recieved a call and she said I'm sorry I can not give you 10% off, because you recieved your nights free and the owner of that specific cabin would not be happy. On Saturday the desk clerk told me that the owner of this specific cabin does not have the cabin cleaned like the other owners do. I guess we were really ripped off almost $1,000 for six nights in a filthy cabin, broken pool table, hot tub without enough water to run, broken phone and a major leak in the lower floor........ I wish it would have been different :(
- Big Bear Hotel
- Big Bear Resort
