The fellow at the front desk in the daytime was wonderful. I loved being able to bring my Labrador retriever as well. We had a great time.

We arrived after midnight and we got a little lost on our way due to that the parking lot lights were not working that night nor was the La Quinta Inn sign lit up. Therefore we were concerned for our overnight stay and wondered if our rental car would be safe that night in their parking lot. Checking in had a little delay due to that their computer systems went down. The guy that was at the reception desk that night seemed new and kinda of lost on what he was doing. We were tired and just wanted a hot shower and comfy bed to rest on. We got just that and decided next day to move to a different chain of hotels across the street. Breakfast area seemed weak. Toasts were falling to pieces. I was a little dissapointed!

We come up to Pigeon Forge about 5 times a year and stayed at another place for years and on our last trip we found out that the hotel we stay at CLOSED and never bothered to call us to tell us even though we had reservations. We went to another hotel that the owner of this hotel was associated with to see if they knew where we could find the person that handled our reservation at the hotel that closed down and she was on vacation and really didnt care that she had left us with no room after years and thousands of dollars that we have spent with her and her motels. We are from Alabama so its about a 4 hour trip. Needless to say we were extremely mad and tired. But like a beacon in the night we saw this LaQuinta Inn and took our business to them and we are so glad we did. We told them what had happened and they came to OUR rescue.... We got a beautiful room, great price and the satisfaction of NEVER having to deal with the people we dealt with at those other places. We are just sorry that we didnt stay with LaQuinta sooner. Great people like Angie, Bill and the rest of the staff are sooo helpful. Ladies and Gentlemen you will love them just like us !! I recommend this place to everyone !!! THE STEPHENS FAMILY FROM ALABAMA LOVES LAQUINTA !THANK YOU FOR MAKING OUR FAMILY VACATION THE BEST EVER !

We stayed at La Quinta in Pigeon Forge from September 19-21. When we arrived and checked in we were met by a lovely and very knowledgeable young lady , Angie Crabtree. We found the room very clean and comfortable. When we left, and returned that evening we found ourselves locked out of our room. We returned to the front desk and was given new keys, after the third set Ms. Angie said she would fix the problem. She returned with a new set of keys, from a NEW box of keys. We had no problems from that point on. In the morning as we were leaving for the day, the maid told us to leave our dirty towels in the laundry bag outside the door, she would pick them up and leave us clean towels, outside the door. To our suprise upon returning that evening, our toweles were still there, in the hall. Apparently the day management or housekeeping management did not check the floors. Again Ms. Crabtree solved the problem brought us clean towels and took the soiled ones. This young lady is terrific and very much customer oriented. With Angie's outgoing personality and great customer service we would not hesitate to return to this La Quinta.