We booked this hotel for 5 days/4 nights between Christmas and New Years Eve 2011. We were a little late arriving, and was pleasantly surprised to have someone from the front desk call our cell phone to make sure we were okay. She even gave us directions that had us there within 5 minutes. Our check-in process was fast. The room was very clean. My kids loved the 'window bed' and each took turns sleeping there each night. The location is right in the heart of Pigeon Forge, but it is super quiet. Our room faced the backside of the property (towards the mountainside) and we did not hear any traffic from the highway. It was one of the most quiet properties we've stayed in. The carpets were super clean, as were the bed covers, mattresses and bathroom. Each day we were greeted by the pleasant staff members at the front desk, as well as the janitors and maids. We will stay at this property again, when we visit the Smokies. My only complaint was the toilet would continue to flush water, unless the handle was jiggled..and our final morning there, the water experienced a few issues with going from one temperature to another. I had to constantly adjust to keep from getting too hot or too cold. A minor issue that was only encountered that day. The other days were fine. We did not get up in time to participate in breakfast, so I can not give my opinion on that, but the property is nice and clean. Across from the elevator is a vending area that offers chips, cookies, etc, pop and even medication. Plus, free coffee that is very tasty! (decaf is offered as well)

We were less than 5 minutes from Dollywood, and Golden Corral is literally a walk across the parking lot. So is McDonald's and Corky's. I would recommend this place to anyone! OH, I can't forget to mention wifi. It's available, free and very speedy.

Always pleased with stay here. Quiet and clean. Convenient to area attractions.

So glad to see the same friendly faces again. The staff are always accommodating and helpful in anyway possible. This is just an added bonus to having a great location. Will definitely go back next year.

I arrived early and found the staff to be very helpful. Since I was early, I figured I would have to wait. But the couple at the front desk told me no problem and gave me a room on the first floor. When I arrived the room was not ready- however I was going to wait. But the maintance guy notified the front desk, the male clerk came and escorted me back to the front desk, where the female clerk had key cards ready for a third floor room. Both the clerks were friendly and attentive.

My room was fine. I found it to be clean and in relativley good shape. Everything worked. I could even see the fall scenes of the mountains from my room. It was very peaceful. The bathroom was clean and working. The male clerk even called my room to make sure that I had towels. Which I did.

The location is wonderful, you can walk to many resturants and even the food city is just across the way.

I would recommend this place.