Fairly good location if going to Dollywood via Teaster Lane; however, twice we missed the turn into the hotel from the main highway, because area road signs and maps are confusing and/or conflicting. Our room had annoying, persistant noises in the wall or ceiling. Maybe it was in the pipes, sounded like a pounding or drumming, similar to loud fireworks about a block away. Also our A/C had rattles and made noise. The main entry doors to the lobby were not automatic opening, making it more difficult to carry our luggage in and out. the common areas of the hotel showed years of wear, and they had very low quality facial tissue in the room. our bed had an uncomfortable hard surface on the mattress. We do not find these short-comings at most Holiday Inn Express locations.

I needed to cancel my advanced purchase, no refund reservation, due to a military commitment. I spoke with desk manager Paula Adkins, who was able to cancel the reservation and refund the retire amount. It is nice to know that Holiday Inn Express always takes care of military personnel. Holiday Inn Express will always be my first choice of Hotels. When my family visits Pigeon Forge and Gatlinburg TN we will always stay at the Holiday Inn Express. The customer service is professional and courteous. Thank you Holiday Inn Express, Pigeon Forge for your understanding.

If you're in Pigeon Forge to just have fun and not stay in the hotel a lot, this will be OK. It's pretty typical of a Holiday Inn Express, - not many frills. The location is at intersection #1. It's pretty centrally located for most events.

All the members of the staff were exceptionally helpful & cheerful. The hotel was clean. The decor of the room was a little "dated". There was a refrigerator and micro oven in our room. The heater/air cond. unit in the hallway made a noise like a turbo engine when it came on and disturbed my sleep. I reported it and was told they would get maintanance on it right away.

I was a little disappointed that there wasn't a "work-out" room (usually a few treadmills). There is an indoor pool & hot tub though.

The free breakfast was normal for a Holiday Inn Express: pre-made cheese omlets, bacon, biscuits, gravy, assortment of breads, pancake machine, cereals, yogurt, fruit, juices, etc, and their wonderful, signature cinnamon buns.

We stayed here two nights this week and we were very satisfied with our stay. Far enough off the main road but still very convenient to get too. And super quiet. I don't know if it was just the location of our room, but there was almost no noise from other guests, and there was one tour group there also. Things seemed to be well maintained. We will definitely return.