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MainStay Suites – reviews, photos

2.5 of 5
410 Pine Mountain Road, Pigeon Forge, TN 37863
Hotel amenities
MainStay Suites
MainStay Suites
MainStay Suites
MainStay Suites
MainStay Suites
MainStay Suites
Ranked #33 of 96 hotels in Pigeon Forge
4.0 of 5 stars 112 Reviews
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112 reviews from our community

    Trip type
Traveller rating
    49
    30
    16
    10
    7
Date Rating
Cleveland, TN
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Good for a Family Stay”
3 of 5 stars Reviewed 12 February 2012

This hotel is slightly off the beaten path, but is still convenient to the parkway. The exterior of the hotel is very nice with plenty of parking. The lobby area is also nice.

I have stayed here several times before with various groups. The majority of the time, the person checking me in has not been very friendly. One particular lady has always made me feel as if I was an interruption. I was unfortunate enough to deal with her on check in again this time and she certainly made me feel less than welcome. Fortunately, the process was quick and I was on my way to the room quickly.

The rooms are suites and are really well suited for families. It appears that they have partially refurbished the rooms. New counter tops, bathroom updated, new headboards, and paint. The all look up to date. The furniture, curtains, and bed coverings are still the same and somewhat dated. I found the mattress to be very uncomfortable. It could be it needs to be replaced in the particular room.

The room was clean and, as I stated earlier, it is a good place for a family.

A self serve breakfast is included with the room. In addition to pastries, bagels, juice, and fruit, there are waffles, sausage, biscuits and gravy.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Kokomo, Indiana
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Nice rooms”
3 of 5 stars Reviewed 29 January 2012

Our room had 2 queen beds and a sleeper sofa, which was perfect for the 5 of us. Kitchen had a full size refrigerator, 2 burner stove, microwave, small coffee maker and a 2 slice toaster. Had glasses, dishes and silverware for 4. One skillet and one pan to cook in. No oven. Updated decor, 2 blocks from the main street where the attractions are. The lady at check-in was very nice. The first morning, we went down for our free continental breakfast. Everything was laid out for us to get ourselves, but was cold. Had apple and orange juice, milk and coffee. Biscuits, sausage patties, re-heated gravy upon request, bread for toast, hard boiled eggs and make your own waffles. That afternoon, the receptionist gave us a paper to fill out as to how much of what we wanted for breakfast the next morning and at what time. Went down the next morning thinking it would all be fixed and waiting for us, but no. Had to tell them who wanted what of the same items as the morning before, then had to wait while it was reheated. Decided to skip breakfast the 3rd morning and leave for home early. Paid $212 for the 3 nights. Has an indoor heated pool and hot tub.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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East Coast, USA
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
“Great Hotel”
5 of 5 stars Reviewed 28 January 2012

Didn't expect it to be so nice. Our ladies group from church attended a conference there in June, 2011. Very quiet location, but convenient to everything. Clean, updated, good service. Really couldn't ask for anything more. Will stay there again

  • Stayed June 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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toccoa ga
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Enjoyable Stay”
4 of 5 stars Reviewed 15 January 2012

My family stayed at this hotel Jan 13-14, 2012. We found the staff very friendly...easy check in...clean room...The whole hotel was in good shape. This is not a luxurious hotel but very comparable to the other local hotels. Yes the breakfast was a little crowded but I blame that more on the patrons that were just sitting around playing on their phones or computers and not eating.The pool area was very nice and the temperature was just perfect. I would definitely recommend this hotel to anyone.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Anniston, Alabama
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Great stay! Some minor issues.”
5 of 5 stars Reviewed 5 January 2012

Had a good stay. Room was very clean, well decorated. Choice of breakfast foods was a big plus. Had a few issues though. The complimentary wireless internet would not work a lot of the time. It was either slow or you simply could not connect to the wireless network despite having a strong signal. I believe it was overloaded. If you wait until after 8 to go down for the free continental breakfast, you will not be able to find a place to sit. I was also disappointed in the availability of exercise equipment in the fitness room. Only one treadmill and two stair machines. There is plenty of room for more equipment. I guess they are too cheap to purchase anymore. Other than those few things I had a great stay and I will definitely stay there again!

  • Stayed December 2011, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about MainStay Suites

  • Mainstay Suites Pigeon Forge
  • Pigeon Forge Mainstay Suites
  • Mainstay Hotel Pigeon Forge
  • Mainstay Pigeon Forge
  • Pigeon Forge Mainstay
  • Mainstay Suite Pigeon Forge
Address: 410 Pine Mountain Road, Pigeon Forge, TN 37863
Price range (per night):* INR5,657 - 8,794

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