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Comfort Inn & Suites at Dollywood Lane – reviews, photos

2.0 of 5
3712 Parkway, Pigeon Forge, TN 37863
Hotel amenities
Comfort Inn & Suites at Dollywood Lane
Comfort Inn & Suites at Dollywood Lane
Comfort Inn & Suites at Dollywood Lane
Comfort Inn & Suites at Dollywood Lane
Comfort Inn & Suites at Dollywood Lane
Comfort Inn & Suites at Dollywood Lane
Ranked #21 of 96 hotels in Pigeon Forge
4.0 of 5 stars 117 Reviews
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117 reviews from our community

    Trip type
Traveller rating
    47
    39
    15
    11
    5
Date Rating
Shady Valley, Tennessee
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Terrific Getaway”
5 of 5 stars Reviewed 6 February 2012
3
people found this review helpful

We staqyed in a king bed room with a hot tub for a winter getaway. The hotel staff was very friendly. We received a call from the front desk checking to make sure everything was up to our standards, a few hours after checking in.

The hot breakfast was limited in selction, but was sufficient for a good start to the morning.

This is a tourist area, and February is the "off" season, but the amenities were not lacking.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken Maples, Owner at Comfort Inn & Suites at Dollywood Lane, responded to this review
8 February 2012
Thank you for staying with us at Comfort Inn & Suites Dollywood Lane! We very much value your business and kind comments. We strive to provide the best amenities and service possible and contacting you after check-in is part of that service to make sure that we are doing all that we can to accommodate you. We are glad that you enjoyed the Hot Breakfast Buffet and had a Terrific Getaway! Thank you again and we hope to see you in PF soon!
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r'clare
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Wonderful stay”
5 of 5 stars Reviewed 30 January 2012
3
people found this review helpful

This was a wonderful December get away. Pigeon Forge is a great place anytime, but we love it at Christmas Time. We have stayed at the Comfort Inn & Suites before and have never been disappointed. Staff is very nice and very helpful. Room was everything we could ask for. Can't wait to plan our next trip.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ken Maples, Owner at Comfort Inn & Suites at Dollywood Lane, responded to this review
31 January 2012
Thank you very much for staying with us... again! We very much appreciate your business and kind comments. We are very happy to hear that our staff was friendly and helpful as guest service is very much a part of our overall accommodations. We are glad to know that we have never disappointed you and we will continue to work hard to improve so that we do not disappoint you although we are human and may make mistakes from time to time. Thank you again for your review and we greatly appreciate your business and look forward to your return!
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Kingsport, TN
Senior Contributor
36 reviews 36 reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
“Not as Pleasant - Smokers Beware”
3 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

This has always been a top notch motel. However recent experiences show that it has slipped. It had become my home away from home and I frequented it regularly.

However this trip it was less than desirable.

First off the room had an odor of cleaning product in it which irritated my sinuses, burned my throat and caused me to have a flareup that lasted a week. Sort of spoiled my Dollywood experience.

The second day I noticed a roach crawling up the curtain. Very unusual for this establishment.

The Breakfast was not as usual. There was no cooking spray available for the waffle irons and therefore all waffles stuck.

Smokers Beware - This is a very strict Non-Smoking facility with at least 2 signs posted in each room warning that one of the amenities provided is a $500 fine applied to your credit card if the management suspects that you have smoked in the room or on the balcony of the motel. You will also find signs posted throughout the facility declaring the same.

  • Stayed November 2011, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ken Maples, Owner at Comfort Inn & Suites at Dollywood Lane, responded to this review
1 February 2012
Thank you for staying with us and for your review of our hotel. I apologize for your experience at our property as we strive to satisfy all our guests and take compliments and complaints very seriously. I would encourage you to always report issues (during your stay) such as the ones you mention in your review as most hotels, including ours, will be more than happy to correct any issue possible. With all due respect the issues that you mention are all very easily corrected in a short period of time given the opportunity.

With relation to our smoking policy, we are a 100% non-smoking facility and therefore must follow certain State of TN laws according to our policy. We try to be fair to all our guests (smoking and non-smoking) but when you are a designated 100% non-smoking property you must follow state law or run the risk of being fined and/or sued. To clarify a few points you make - our smoking fine is $250 and not $500. Please keep in mind that when someone smokes in a room that the room must be totally deep cleaned, carpet cleaned, all fabric items must be washed or dry cleaned as well as all walls cleaned which typically takes a couple of days and therefore the room is out of service for at least two days or more. We do have non-smoking signs on the entry doors and balcony doors as well as a sign in the room typically on the desk to remind our guests of our non-smoking policy. We also ask each guest to sign or initial our non-smoking policy (which you did) stating that you are aware of our policy and that you will not smoke in the room/hotel or on the balcony. We have been a 100% non-smoking hotel for at least 7 years so you would have been well aware of our policy per your multi-stay comment.

I feel like we have offended you with our smoking policy and for that I apologize but we simply feel this policy is best for our hotel. We do have designated smoking areas at our property but they are located at least 20 feet from all building entrances according to state law.

I really hate to lose your business but understand your reasons for staying elsewhere but I am glad to hear that you will be returning to this area to vacation and I do appreciate the times you stayed with us.
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Greenville, South Carolina
2 reviews
2 helpful votes 2 helpful votes
“Nice Vacation 12/27-30 2011”
4 of 5 stars Reviewed 2 January 2012
1
person found this review helpful

We are a very picky couple when it comes to hotels. We normally go to more expensive places but decided to try comfort inn due to location, price and good review from friends. Very nice staff, great location, clean room. Staff was nice enough to not bother us when getting ready to go out for the day and just skipped cleaning our room until later. Pool down stairs was nice just the room was really hot and packed with kids. Only thing I did not prefer was the bed was kinda hard (i was able to sleep) and the fireplace pilot light was on all night and I was afraid the first night that something was wrong. I was reassued the next morning that it was fully safe being on the whole time. =) I highly recommend! I will return to this hotel on our next trip!

Room Tip: we were in the top floor and had a jacuzzi and fireplace in our room. If you can spend a few extra...
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken Maples, Owner at Comfort Inn & Suites at Dollywood Lane, responded to this review
31 January 2012
Thank you for staying with us and we are picky too when it comes to hotels. We are happy to know that we met your expectations and that our location was convenient, clean and our staff friendly! We do apologize about the temp/humidity in the indoor pool as it can get hot especially with lots of folks in the pool/room. We also apologize for the bed/mattress. We are required to use a specific mattress by our parent company Choice Hotels but please let us know if you experience this again as we may be able to help with this situation if necessary. We love to hear from our guests about their experience (positive or negative) as this helps us to correct issue and learn what our guests like, etc., so thank you for sharing with us. Thank you again and most of all we are happy to know that you will be staying with us again in the future!
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Tennessee
Senior Contributor
31 reviews 31 reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“A "Good" Nights Rest.........”
5 of 5 stars Reviewed 20 November 2011
3
people found this review helpful

Hi, we made reservations at this Comfort Inn online & received a great discount. If you are a member of "Farm Bureau Insu." you will receive 20% discount off a number of great hotels, this being one of them.
We checked in on Fri. evening for our two night stay.... no problems what so ever. Our room was on the 4th floor facing the Smokey Mts. in the distance. The room was well stocked with clean smelling white towels, soaps, shampoos, hair dryer & tissue, a wet bar with Ref. and Microwave, icebucket, coffee pot & a very nice basket filled with choice coffees and teas. The beds were both clean with soft white sheets.... we noticed no stains or anything else. This is a very clean hotel. The breakfast offered was one of the best I have seen, hot foods such as eggs, sausage, Bisq. & gravy, coffee, juices, waffles, pastries, fruits, cereals & yogart. All located in a very large room with three attendants to see that everyone was served and happy.
This was a really great place to stay, I would rate this hotel highly. Thanks for having such a clean place for us to stay!

Room Tip: Make reservations early, go online or call direct. If you have Farm Bureau Insu. remember this hotel...
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  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken Maples, Owner at Comfort Inn & Suites at Dollywood Lane, responded to this review
22 November 2011
We are glad that you got a good nights rest and enjoyed all that we have to offer at Comfort Inn & Suites at Dollywood Lane! Thank you for your kind comments about our property and we really appreciate you staying with us! We strive to offer the best overall accommodations, amenities and service and are happy that you enjoyed your stay and we look forward to your return.
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Additional Information about Comfort Inn & Suites at Dollywood Lane

  • Comfort Inn Pigeon Forge
  • Pigeon Forge Comfort Inn
Address: 3712 Parkway, Pigeon Forge, TN 37863
Price range (per night):* INR4,425 - 6,945

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