Was it the complete lack of an internet signal in my room? The 10-15 moldy miniature carrots I found laying under my bed? The rust reportedly coming out of my colleague's shower? I'm not sure, but none of these made me want to return to the Sheraton Nashville.

I work for a Fortune 500 Co and travel nearly weekly for business. I'd also been to this hotel for a similar meeting last year. I just can't recommend it. The front desk was responsive to me - less so to my colleague's woes. The meeting facitlies and AV support were very good. I would not recommend lunch, based the one I had, but breakfast was quite good and pretty healthy as well.

I't not the worst hotel you can find, but wouldn't be my first choice either...

We stayed here with our family for a weekend and enjoyed our stay. Our room was on the club level, which was well worth the extra money for our family of 4. The appetizers in the evening and hot breakfast in the morning was great, not to mention the fridge full of drinks all day long. Our room was clean and the bed was comfy. It's not an extravagant property, but it was nice, clean and service was terrific. Everyone we encountered was friendly and helpful, with big smiles for our two little girls. The pool is perfect for young children. It's 3 to 4 ft deep though out, so very manageable for little ones new to swimming. Also a great fitness center and a nice location.

The downtown Sheraton is a lovely hotel. Rooms are nice, clean; beds are very comfy. Our issue was with our reservations. We had booked 2 rooms, one on the club floor-which we were charged an additional $60.00 per night to be there and a second room on a regular floor for another family member. When we arrived, we were told that both rooms were on the club floor and we were being charged the higher rate for both rooms. We argued that we did not book that way and the other family members did not need to pay the extra fee for hospitality and what not. The manager came over after extensive arguing about this with Ben, the front desk clerk. He looked at the reservation and said, you never checked your confirmation email. You were booked this way. He offered no compensation for the mistake on the part of reservations and pretty much was like, too bad for you. He did put our family on a regular floor, but at a higher rate that was originally quoted to us stating that the hotel is sold out and that is the only price he would give. Now, as for the club floor-DO NOT waste your money or your points. There is no "Happy Hour" as you are told when you check in. You are entitled to a few appetizers and some cut up fruit and cheese. No liquor is included in that and as a matter of fact, the prices for drinks were way more than the lobby bar!! I was told it is against the law in Nashville to give away liquor. Well then say that at check in and charge a nominal fee for drinks. Not more! Crazy! So basically, you are paying an extra $60.00 per night for an ok breakfast and an evening snack. No thanks. I did mention this misrepresentation to another hotel clerk, who said ok, here are a few extra points on your account. Would rather have my money back. I just honestly feel that the front desk manager did absolutely nothing at all to rectify the error made in reservations. It was not a good feeling to be dismissed that way. So my advise to all of you is to open your confirmation emails!!! If you don't you may have the same problem that we did! We just have never had an SPG hotel not try to fix a bad situation. Also want to mention the water pressure on the club floor was terrible and our last morning shower water would only reach tepid. Not good. I do want to point out a good thing; the concierge at the hotel was a very nice woman. She did give our large group city tour ideas that were just great. Definately go see her when planning your day trips. Just watch your bookings here. Could wind up costing you plenty.

Located within walking distance from Broadway road (Nice bars and restaurants, even better live music) this hotel offers great value. Nice friendly staff, clean rooms and facilities. What really sold it for me was the excellent workout facilities. Two rooms, the first one dedicated to cardio equipment and the second to weight training. The best part is that it is open 24 hours a day.