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Millennium Maxwell House Nashville – reviews, photos

3.5 of 5
2025 MetroCenter Blvd., Nashville, TN 37228-1505
Hotel amenities
Millennium Maxwell House Nashville
Millennium Maxwell House Nashville
Millennium Maxwell House Nashville
Millennium Maxwell House Nashville
Millennium Maxwell House Nashville
Millennium Maxwell House Nashville
Ranked #63 of 144 hotels in Nashville
3.5 of 5 stars 477 Reviews
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477 reviews from our community

What travellers say about this hotel
  • Free shuttle(23)
  • Very nice(21)
  • Rooms are clean(11)
  • Friendly and helpful(9)
  • Breakfast buffet(8)
  • Mile radius(8)
  • Front desk staff(7)
  • Next morning(6)
  • Will NEVER stay(6)
  • Downtown area(6)
Traveller rating
    120
    127
    102
    73
    55
Only show reviews for Family (49) | Couples (158) | Business (94)
Date Rating
Morrison TN
1 review
“Millenium Maxwell is not a downtown Nashville hotel”
1 of 5 stars Reviewed 13 February 2012

I felt burned going into this deal because I bid on a priceline 3 star Downtown hotel and won the Millenium Maxwell. This hotel is not downtown! The Millenium Maxwell website says their hotel is downtown, but it is a sales and marketing lie. It is 3 miles away, it is not a walkable location, it is outside the interstate perimeter, it does not have downtown zip code. I informed Priceline that they included a hotel in their downtown region that is not actually downtown, but their customer service could only keep repeating "we don't give refunds". I wasn't asking for refund, just recognition that their map is wrong. If you want to stay in downtown Nashville and use Priceline, you'll have to keep your stars to 3.5.

We stayed at the Millenium Maxwell two nights and will never go back for many reasons:
--$10 for 24 hours of internet access. Rip off. Esp when most hotels include it.
--We asked for king room. Go to room and it has double beds. Hair in sink, stuff on floor. Ask for a different room. King bed is saggy. Lumpy, thin, ultra cheap pillows. Cheap bed linens.
--Terribly squeaky room door (does housekeeping not take care of this?)
--Shower water backs up in tub. will not drain. unscrewed drain plug and it drained better. Showering in backed up water to ankles is gross. Tiny bathroom sink counter, not big enough for two people to put stuff.
--No fridge, no microwave in room
--No free coffee service in lobby
--overpriced restaurant with low quality coffee (Maxwell House coffee? that was good 50 years ago, but nowadays, espresso quality in a hotel is expected.)
--Business center in lobby has a couple computers to go online with, but you have to pay per minute (what? this is free most places)

Stayed February 2012, travelled as a couple
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London, England, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Hotel Great Staff”
5 of 5 stars Reviewed 7 February 2012

This is the second time we have stayed at the Millenium Maxwell in Nashvilee. The hotel rooms are large, well set out and the beds are excellent quality and comfort. The furnishings are good and the cleanliness was excellent. the Manageress is the hotel was extremely helpful and we apprecaited her help and advise throughout our stay, nothing was too much trouble. the shuttle service was a little eratic, but on the whole was a better option that driving into nashville and having the problems with parking in downtown nashville.I would definately stay here again and look forward to returning next time we are visiting Nashville.On the whole we were very impressed with our stay.

Room Tip: Both times we have stayed our rooms have been great so would have no particular preference.
See more room tips
  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tennessee
Senior Contributor
38 reviews 38 reviews
Reviews in 19 cities Reviews in 19 cities
45 helpful votes 45 helpful votes
“$9.99 for 24 hours of Wifi?”
3 of 5 stars Reviewed 6 February 2012
6
people found this review helpful

We got this hotel at random on a Priceline bid. The guy in front of us in line was paying $140 per night, we paid $70. I'll break the review down into The Good, The Bad and The Ugly!

The Good
Location, location, location! The hotel is downtown, literally seconds off of I-65. Our plans were for Lane Motor Museum, Farmer's Market, Centennial Mall, and Marathon (where Antique Archaeology is). They were all within just a few minutes of this location. There's also a handful of restaurants, a Starbucks, gas stations, etc. nearby.
The front-desk staff was so nice.
Free Parking.
Clean.
Excellent water pressure in the shower.
Very fast elevators
Gift shop had reasonable prices for Cokes, Candy, etc.
King size bed had super-soft linens and the mattress was comfy.
Also liked the chair in the room. Again, comfy.
HUGE flat-screen TV with basic channels.

The Bad
The walls and doors are tissue thin. We could make out every conversation our neighbor had, and my favorite was the housekeeping person who woke us up at 8am chatting. in just a normal tone of voice. It was like she was in the room with us.
The sink (which is by the door and outside the bathroom) has an aerator faucet on it. If you run it above a trickle it sprays EVERYWHERE. Makes it a little hard to have your toiletries on the sink top.
The bathroom tile and shower are showing their age. So, are the carpets in the room (a glob of something was stuck to the floor beside the bed. Gum, maybe?).
Flattest pillows in the universe.

The Ugly
$9.99 for 24 hours of Wi-fi?? Seriously?? We stayed in a $55 (rack rate) La Quinta the night before that had free Wi-fi, and free breakfast. At $140 per night (rack rate), you should get free Wi-fi. Luckily, there was a Starbucks and a McDonalds seconds away, and they both have free Wi-fi. It wasn't that I couldn't afford it, it was simply the fact it was ridiculous that they charged.

Overall, this hotel makes me think of a person past their prime who still thinks they are young and attractive. They are trying to be 5-star with 3 star stuff! Location is great and it's an average room. But, if I'd paid full-price, I'd have been pretty disappointed. Most likely we wouldn't stay again.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Sad and Rundown.”
2 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

This hotel is sadly on its way down, and is suffering from lack of maintenance and investment. The owners/management company seem to be draining every last penny from it. The sheets were bottom level quality, the carpet was stained and dirty, and the room had an overall bad smell. Five inches of disgusting standing water in the shower, which covered up pieces of gritty, sharp grout which had washed down from the hole in the tile where the grab bar had come loose from the wall. The front desk seemed under-staffed, flustered, but well-rehearsed in their response to complaints they had clearly heard again and again. The restaurant was nice and the staff friendly, but the food quality, again, seemed to be as cheap as possible. The location isn't the best, and is NOT downtown. Very strange and dangerous parking lot design. There are no walkways from the large parking lot to the front door, forcing guests pulling luggage to walk down the middle of a very narrow driveway. I'll never return to this hotel, and if this is typical of Nashville hospitality, I may never return to Nashville.

  • Stayed January 2012, travelled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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“Where to start...”
2 of 5 stars Reviewed 31 January 2012
2
people found this review helpful

The lobby is impressive and the staff were friendly but that's about all I can say good about this place. Very disappointed for the price we paid. The beds seemed to be on their last leg, sheets and mattress very thin. The chair in the room was very worn and soiled. The toilet in the room would constantly run and I would have to wiggle the handle to get it to stop. When trying to run water in the tub on the second day, it filled up with what appeared to be rust particles (three times) Maintenance tried to blame it on housekeeping not being allowed to clean the room that day...and last, but the best part is...our room had ANTS! The first day I saw one but the second day, I had left a drink out and came back to find it full of them. We were there for an event and I was under the impression that they had a full house so I did not request a room change and I am not sure it would've mattered ... and the staff were friendly but that's about all I can say good about this place. Very disappointed for the price we paid. The beds seemed to be on their last leg, sheets and mattress very thin. The chair in the room was very worn and soiled. The toilet in the room would constantly run and I would have to wiggle the handle to get it to stop. When trying to run water in the tub on the second day, it filled up with what appeared to be rust particles (three times) Maintenance tried to blame it on housekeeping not being allowed to clean the room that day...and last, but the best part is...our room had ANTS! The first day I saw one but the second day, I had left a drink out and came back to find it full of them. We were there for an event and I was under the impression that they had a full house so I did not request a room change and I am not sure it would've mattered because everyone seemed to have some kind of issue. I did call mgmt on my drive home only to get no response from the message I left. I eventually left the issues with the desk clerk who did not even offer an apology for the issues I had encountered. Best of luck to you if you choose to stay at this hotel

  • Stayed January 2012, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Millennium Maxwell House Nashville

  • Millennium Maxwell Hotel Nashville
  • Millennium Maxwell Nashville
Address: 2025 MetroCenter Blvd., Nashville, TN 37228-1505
Price range (per night):* INR5,041 - 11,594

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