“Credit Card Info Stolen. Travelers Beware”
A nightmare. I would not recommend this hotel to anyone. Apparently one of the receiving desk staff got the number of our credit card and the 3 digit code on the back and tried to go Christmas shopping at our expense. We stayed there on Dec 20, 2008. The next day...just hours after our departure, our bank called our cellphone inquiring about some strange charges being made online to Macy's Dept Store.
One was for 200$ and another for 400$. We were driving down the highway still on the phone with the bank when another charge came in for shoes. Of course we were able to stop the charges, but had to cancel our cards, which was an inconvenience when on vacation. I'm sure this has happened to other customers that stayed there. We have filed police reports and made complaints to the hotel manager. We know it was a hotel clerk because the card had not been used anywhere else. Beware...protect yourself and your credit information....thieves are alive and well in Nashville.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 February 2011
We sincerely apologize for your experience at our hotel. The individual in question has since been terminated and issues of this nature have not reoccurred since. Please do not let the actions of an individual reflect the level of service at our hotel, we have made tremendous improvements under our new management. Again we are sorry and we hope you consider staying with us again so we can make up for our mistakes in the past.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC