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Holiday Inn Opryland Airport – reviews, photos

3.0 of 5
2200 Elm Hill Pike, Nashville, TN 37214
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Holiday Inn Opryland Airport
Ranked #70 of 144 hotels in Nashville
3.0 of 5 stars 163 Reviews
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163 reviews from our community

What travellers say about this hotel
  • Indoor pool(6)
  • Breakfast buffet(5)
  • Parking lot(4)
  • Only ones(3)
  • Desk clerk(3)
  • Friendly and helpful(3)
Traveller rating
    29
    44
    44
    26
    20
Only show reviews for Family (41) | Couples (21) | Business (45)
Date Rating
Paris and Austin
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“NOT FOR A BUSINESS PROFESSIONAL!!!”
1 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

While the staff has been great (yes, I'm still here, but so upset that I had to stop and write this from the lobby of hotel...read on), there are a couple of things I expect: 1) a reasonable night's sleep, and 2) reasonable internet. I have had NEITHER while here. Throughout last night (apparently) a broken condenser made an awful sound each time the heat clicked on. I was told that it's crazy that they use this style of heating that was put in when built 39 years ago. While they said it's fixed, I bought ear plugs just in case. As far as the internet...I should have read and trusted others' reviews. I finally gave up and am now in the lobby where the signal is perfect. It's been a problem since I checked in over 22 hours ago, and nothing seems to fix it on he 11th floor. Friend on 7th floor also having problems. By the time the sink backed up in the bathroom, I wasn't fazed one bit. Will I ever come back to Nashville...I hope so. Would I ever stay here again...NOT A CHANCE! The staff is great...but that only goes so far.

Room Tip: Ask for one where the internet actually works, or you get a full refund!
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  • Stayed February 2012, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask dleininger about Holiday Inn Opryland Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim Pears, Front Office Manager at Holiday Inn Opryland Airport, responded to this review
10 February 2012
I am extremely sorry for the inconveniences you have encountered, we will address each area of concern and rectify the issues. We are in the process of upgrading our internet service, and hope to have that completed soon. I understand the frustration all this has caused, I hope you will reconsider staying here again and giving us a second chance.
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Madison, Wisconsin
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Great lobby and indoor pool, excellent service”
4 of 5 stars Reviewed 7 February 2012 via mobile
1
person found this review helpful

Stayed with my wife and two kids while traveling through and it was a great stop.
Really nice lobby and the pool with the 'tiki bar' located adjacent was just what we all needed after a long day in the car.
Rooms are dated (even with the relaunch items in place) as they have not gone to flat screen tvs and the case goods need updating.
We ordered room service and it was über-fast (15 minutes for 3 entrees), hot and delicious. Breakfast buffet was passable, if completely standard fare, but the omelet station is a nice touch even If the attendant's shtick about jalapeños (repeated to EVERYONE) and his overuse of butter-it while cooking was a little much. Breakfast servers were great and exemplified southern hospitality and charm.
I would recommend for anyone needing a full service hotel in the area, especially if you have kids that like to swim.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Not what I expected from Holiday Inn”
3 of 5 stars Reviewed 29 January 2012

I stayed here for 5 nights on a business trip. The hotel was clean and had fairly good food. I expected to have a least a microwave and a small refrigerator in my room like most places I stay. The television channels were terrible, my tv had a bad buzzing sound and a horrible picture. The bed was not that comfortable and I could tell the mattress was a bit worn. They wanted to charge you even for a cup of coffee.

Room Tip: Don't waste your money on a suite, its not any different than a regular room. I tried.
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  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask ki4rvg about Holiday Inn Opryland Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim Pears, Front Office Manager at Holiday Inn Opryland Airport, responded to this review
30 January 2012
I am sorry that you did not get what you expected. We do not have refrigerators and microwaves standard in our rooms, however, we do have some available upon request, when you come again, please just let us know that you need these items and we will place them in your room at no cost. We have recently rotated our mattresses, this should correct the issue with the bed feeling uncomfortable and worn. We are in the process of getting new televisions, and will discuss the available stations with our satellite provider. Please give us another try.
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Chicago, Illinois, United States
1 review
“DO NO STAY HERE!”
1 of 5 stars Reviewed 13 January 2012

This hotel is not only old and poorly cleaned, it offers NO customer service. The ammenities are very scant, and when questioned as to what is available the house staff will lie to attempt to cover up this branch's cheapness. If you love Holiday Inn, go a few miles down the road and save yourself this hassle. Staying here will only leave a sour taste in your mouth.

  • Stayed January 2012, travelled with family
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Jenny C about Holiday Inn Opryland Airport
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Kim Pears, Front Office Manager at Holiday Inn Opryland Airport, responded to this review
19 January 2012
I am very disappointed with your experience you encountered during your stay. I apologize that you feel you were lied to about our amenities we offer and would love to have more information directly from you as to what you were told that we did not deliver on, please feel free to contact me at your convenience to discuss so that I may better understand and rectify this for the future. As for the cleanliness issue, we will address this immediately. I look forward to hearing from you.

Thank you,

Kim Pears
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3 of 5 stars Reviewed 11 January 2012

We stayed at this location with my husband's family shortly before Christmas for our annual Christmas family trip. I was somewhat disappointed with our room. When we first walked in, it smelled unclean and that night we realized the beds were extremely uncomfortable and hard. In fact when we arrived home I immediately made an appointment with my chiropractor. Other than the room, the staff and experience was pleasant.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Henegars_girl about Holiday Inn Opryland Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim Pears, Front Office Manager at Holiday Inn Opryland Airport, responded to this review
19 January 2012
Thank you for your comments, we have recently rotated our beds in hopes that this will correct the beds from being hard and uncomfortable. We will research the cleanliness issue you encountered and correct that immediately, we want all our guests to feel comfortable and at home when they are staying with us. I hope you will give us another try.
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Additional Information about Holiday Inn Opryland Airport

  • Holiday Inn Nashville
  • Nashville Holiday Inn
Address: 2200 Elm Hill Pike, Nashville, TN 37214
Price range (per night):* INR5,648 - 8,835

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