I don't even know where to start. I booked this hotel before I read any reviews (a mistake I will NEVER make again.)
Yes, the hotel is under renovation, but that could have been easily overlooked had the staff not been so rude. We stayed one night and the morning of checkout my husband went to check out the continental breakfast. The second he stepped off the elevator (wearing shoes) the woman in charge of the breakfast area yelled at him from down the hall, "If you are coming to breakfast you BETTER be wearing shoes!"
There was no hot water in our room and when we called to ask about the situation we were told (and I quote) "well, I don't know what to tell you"
The people in the room next door were told "you will just have to deal with it" when they complained to the front desk about their non-smoking room smelling strongly of smoke.
Upon check out there was a crowd of people around the front desk with complaints and each customer received the same "I don't care" attitude from the staff. I've never seen anything like it.
Don't fall for the so called "free parking." Each customer was charged 25 dollars per day per room. The man checking out in front of us had his whole family in one vehicle. He reserved more than one room and had nearly 500 dollars in parking fees for just a few nights.
It's a short cab ride to downtown, but please PLEASE do not attempt to walk. It is not a very safe area. We did see one drug deal, we were yelle at by a homeless man, and the hotel is next to the interstate and very loud. I would not recommend staying here alone or with children.
It was over $300 dollars for us to spend one night in this horrible place only to find out by the time we were charged for parking, paid for a cab (since the area was so unsafe and not nearly as close to downtown as they lead us to believe) and paid a "safe fee" for a safe we didn't have we could have stayed at the Hilton which had $25 VALET parking and is actually IN downtown Nashville.
I would highly recommend not staying at this hotel and wish I could give it zero stars.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC