First the Bad, then the Good

When I arrived after a long day of work, the inn keeper Linda opened the door but was on the phone. To my utter shock and surprise she did not get off the phone the whole time while checking me in. She managed to get my credit card and show me my room. She didn't welcome me, show me around or make me feel comfortable in any way. Obviously the phone call was much more important. Very unprofessional. After I was in my room for another 5 minutes, she knocked on the door and said, oh I am sorry that was my grand daughter. To be blunt, when I am paying $135 a night,I expect at least 5 minutes of 100% attention when I arrive. I don't really care who you are talking too, you are running a business and a hospitality one to boot. When my boss comes to my office and I am on a personal call, I get off immediately and give him my full attention. I don't think the inn keepers truly understand how to run a real B&B. As I was moving my car to the street the husband came out and I said, "how are you". He said, "I am tired, its been a long day." He didn't say how are you? , welcome, hope you have a nice stay. That takes about 10 seconds, but obviously he could care less. I know I am being a little harsh but I get the sense that they are just doing it for the money but have little heart in it. Its as if the B&B is an interference in their life.

In the morning Linda was really making an effort to make me feel comfortable as I am sure she sensed my dismay, however she asked if I wanted Mango Juice? I said I would like Orange Juice. She said she didn't have any. What B&B on the face of the earth doesn't have ORANGE JUICE??? Mango Juice, who drinks mango juice for breakfast? I really found that bizarre.I have never ever been to a hotel or B&B in my life that didn't have Orange Juice. Go to the store and buy some orange juice..

The Good
The room was really clean and nice. The shower and tub were great. It was quiet and felt comfortable. The location is right near Vanderbilt University. There was no TV in my room which I thought was nice as it forced me to read. The house looked like it had some nice comfy sitting areas but I was never given a tour of the house. Except for the OJ thing the breakfast was good. Linda was very attentive at breakfast.

All in all I would say if the owners are reading this, you need to improve your customer service and take 5 minutes when the guest comes and give them full attention especially if you are charging $135 a night. Even if your heart is not in the business at least pretend when interacting with guests.

Unfortunately I cant enthusiastically recommend but I will say to give it a try things may change. Maybe they were having a bad day. The house was very clean and the room was great. Unfortunately I felt more welcomed at the Extended Stay America

Linda and Darryl (sp?) were very patient with us 1 night rather high-maintenance guests. We booked only a day in advance, arrived late (8PM) and needed breakfast early on a Saturday (7:15). I bugged Linda several times by phone during our drive down and she fielded all questions with grace. My 17 yr daughter and I were down for an audition and tried going out on the town for dinner not realizing it was a huge Vanderbilt football weekend AND the CMA awards later in the week. I was able to reach Linda by cell and she had a terrific spur-of-the-moment knowledge of all kinds of restaurants & cafes both downtown and in the Village area around the Universities. As other reviewers have commented, the house itself is impeccably furnished in relaxing combination of antique and elegant pieces with an eye towards the period. We would not hesitate to stay here again if she will have us!

The innkeeper has meticulously decorated the bed and breakfast with an array of elegant furnishings and a sharp attention to detail. The neighborhood is residential, and is only a short drive from numerous restaurants and Vanderbilt University. Many of the nearby residents are professors and other university employees. The pancakes were light and excellently prepared, with a choice of real maple syrup or homemade strawberry syrup. Our special requests were kindly accommodated. I would especially recommend this place for those who enjoy meeting other interesting people for breakfast.

This is a lovely home in a very nice neighborhood with a lot of character. Linda and Claudia were very friendly and helpful, breakfast was delicious with a bowl of fresh fruit, sausage, eggs, toast, etc. We were very comfortable and will stay again when visiting the Nashville area.