Let me preface this by saying that I'm originally from the Nashville area, and that the city is sorely lacking in quality hotels. My husband and I were going to a charity event and went back and forth on whether we should stay at Hotel Indigo or the Doubletree (both a few blocks from the venue). We went with the Doubletree, even though it was pricier, as I've always been a fan of Hilton brands.
From the moment we checked in until the moment we left, the service was terrible at best. None of the hotel employees knew anything about anything--when we checked in they gave us a breakfast voucher and told us if we wanted to use it for room service we could, but when we called later for room service, they laughed in our faces when we tried to redeem the voucher--and the rooms have seen better days. We had a corner executive king, and it was comfortable enough (and BIG), but the doorknobs were rusty, the bathroom was falling apart, and it seemed the hotel hadn't had any updates since the 1980s.
When we stepped on one of the elevators with four other people, it slammed and stopped. I am terrified of getting stuck on an elevator, so I immediately got off as soon as the doors reopened. I was stuck waiting another 10 minutes for the next one to come. The elevators there are slooooow (and old).
The neighborhood is OK during the week, but I had forgotten that EVERYTHING shuts down on the weekends. We arrived at 3pm and were looking for sandwiches; there were two Quiznos, two Subways and a bevy of other chains in the area. They all closed at noon. ON A SATURDAY. Weird, right? Even the Starbucks inside the hotel was shut.
Our room was right near the elevator shaft, and it was so loud--there were people stumbling out of it drunk, yelling at all hours of the night, and we could hear everything through the thin walls. Pair that with the heating unit that hummed and kicked on and off all night long, and it wasn't a very restful night for either of us.
But what was worse was the housekeeper busting in our room unannounced at 9am. Now, I spend half of the year living out of hotel rooms and I'm very accustomed to housekeeping trying to usher you to check out as early as possible, but this guy just threw open our door without so much as a knock. AT 9AM. Luckily, I was downstairs getting coffee, but my husband was standing there, fully nude, about to get into the shower. Not the kind of wake-up call you want, if you know what I mean. And then to make matters worse, the guy didn't apologize and was terribly rude to my husband, who wasn't all that jazzed in the first place about some other guy seeing his goods.
Overall, I would NOT pay the $206 to stay here again (that's what it came to for a night including the $26 parking fee). I would fork over a little extra cash and stay at the Hermitage or Hutton instead--or just go for one of the more budget brands like the Indigo.
- Doubletree Nashville
- Nashville Doubletree
