rooms were nice very roomy breakfast was good lots of choices lines long if not at the right times managers reception good good music line up for free drinks should have limits on drinks staff very helpful elevator stuck with pppl in it 2 times good location to opryland and nashville right inbetween would stay again

First off, the manager on duty tonight 12/26/2011 @ 10:25 PM deserves a war medal for valor. I checked in and listened to her politely greet each patron while the front desk phone was ringing off the hook. We checked in and proceeded to the indoor pool with our 15 month old.
Upon arrival we noticed no clean towels. After some scavengering we found 2. There are three of us mind you. We take a swim in the MOST FREEZING INDOOR POOL IN TENNESSEE. After watching our son's 5 teeth start to chatter, get out and dry off with our 2 towels (which I then realized were dirty). Now freezing we head back to the room to take hot showers to warm up and get the towel filth off. After getting out of the shower we notice again that we only have 2 towels in the room. IT'S A SUITE! My reservation was for three people. At this point I'm wet and pissed. I call the front desk only to realize I'm now one of the people who is in the other end of the non-stop ringing lobby phone. I call every extension. Nothing.
At this point I call 800-Embassy where I am told in broken English (I believe this Indian Lady's name was Martha Washington, that I needed to be transfered since I'm only a lowly Silver Reward member and not Platinum. After getting someone else, I explained my plight (by this time my wife realized there weren't extra linens for the extra bed).
After hanging up with the gentleman who serves us lowly Silver Members I receive a call from my front desk hero mentioned above. After speaking with her I realized that there are only 3 people working tonight and she is standing in as manager.
I'm sitting here writing this under a blanket that should have been in the room before I got here. We all have dry hair from the towels that should have been here while I'm realizing that this location just plain sucks.
As a recap, when corners get cut, customers with a choice exercise that right and stay other places. I would not be surprised to find out in a year that this location was under new management.

Standard Embassy Suite, but my kids loved the Birds in the lobby. Breakfast was ok, but both times I stayed here, seemed to be a lot of "rif-raff" at the buffet bar (i.e., a little chaotic; post wedding party crowd).

This hotel was in a great location for my meeting. The staff was nice and helpful. However, the rooms need updating. It looks like it has been quite a while since a good remodel job has been done.