My mum and I booked by email to stay here weeks in advance of our trip to Victoria. We turned up late on a Sunday afternoon to check in, only to be told by the woman that our reservation was for the night before.
I had booked correctly and had received confirmation by email of the correct date and a room for one night.
After some to and fro and insisting that i had the right date and she insisting that it was for the night before, she abruptly said "well it's too late now because I have given your room to Trace and she is staying four nights." (implying that she was a mate and that, with four nights stay, was worth more money than us).
No apology given, no offer of another room (according to the sign out the front there were still vacancies), nothing.
My mistake was not having the email printed out ... but with her attitude to this point, there was no way I was going to give her my money anyway!
Problem was, there are very little other accommodation options in Maldon ... so I had to make a hurried call (via my trusty Lonely Planet guide) to the Daylesford Accommodation Booking Service. They were more than helpful and absolutely wonderful. They waited at the booking office for us to make the 30 minute drive back to Daylesford - after 5pm on a Sunday - to pick up the keys to our alternative accommodation. They were brilliant!
The same can't be said for this horror hotel.
I checked my email upon returning to Queensland only to find out that I was correct. I sent a scathing email to the Maldon hotel to which a simple reply was given "sorry, my mistake."
After ending up more than $50 out of pocket, plus the inconvenience of an extra drive at the end of a tiring day, I can safely say that we will never visit Maldon again.
I wish the people of Maldon could know how shabby this hotel was as they are the ones that also suffered from our lack of spending a single tourist cent there.
AVOID THIS HOTEL AT ALL COSTS!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC