Having grown up in Morristown, I was very pleased to see a new hotel built when my wife and I came in to visit my parents and family. For our next visit, over Thanksgiving, we choose to stay at the Comfort Suites and couldn't have been much more disappointed.

We first went through a mix-up with the rooms and ended up with rooms for us and our children on opposite sides of the hotel - no way to obtain rooms side by side or even in the same hall. The kids were young teenagers at the time and capable of using common sense, but it would have been a little less worrisome if they were nearby.

The indoor pool wasn't available for use by the kids (the only indoor pool in town and another attractive feature, we thought, when we made the reservation). We were never able to learn why the pool was out of service.

Through the course of our four night stay, the room termperatures could not be moderated, constantly going from very hot to warm and back to very hot. The fire alarm went off three times in one night - the night desk clerk said it was due to humidity - and the mattress on our bed (a supposedly new mattress) was of such poor quality that I slept on the sofa the last two nights.

Lastly, the staff just didn't seem interested - the place wasn't cleaned well and the desk staff didn't bother to help us with requests (like extra pillows to try to handle the poor matress). I ended up chasing down a woman going into the linen closet one day just to get a couple of extra pillows.

We've since stayed at the Holiday Inn or the Hampton Inn, both a few blocks down the street.

hope the owners are reading this. Clean the rugs and
update the paint. Mostly needs to be refurbished.

We stayed at the Comfort Suites in Morristown, TN for one Saturday night and it could have been better.
We had to change rooms two times because:
1. We had reserved a king, non-smoking, top floor room and they put us in a ground floor, smoking room, even though the hotel seemed empty.
2. The door to our room would not lock.
A few room problems were: a broken fridge handle, a broken wall heater control panel, a broken curtain rod, had to run the shower faucet for 10 minutes before we got hot water, no extra pillows as we requested, breakfast was bland and they ran out of plastic utensils.
The carpet and elevator were a bit dirty.
Would probably try out the Hampton Inn next time and give this one a miss.

Booked this online for the great rate. Nice new facility with all the amenities promised. All requests honored even though they were sold out for the evening. Good breakfast. Would stay here again.