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Comfort Suites – reviews, photos

2.0 of 5
3660 W. Andrew Johnson Hwy., Morristown, TN 37814
Hotel amenities
Comfort Suites
Ranked #7 of 11 hotels in Morristown
3.5 of 5 stars 16 Reviews
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16 reviews from our community

    Trip type
Traveller rating
    1
    7
    1
    4
    3
Date Rating
Lenoir, North Carolina
Senior Contributor
28 reviews 28 reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Good value”
4 of 5 stars Reviewed 11 January 2012
1
person found this review helpful

Motel is a about average for a Comfort Suites. Staff was helpful and prompt with check in. Facility was very clean and well kept. Some of the wallpaper in the breakfast area is torn and does need replacing.

The breakfast was good with precooked eggs, biscuits and the usual cereal and muffins. Did not see an attendant in the food area, but there were only about 6 guests eating. The food was well stocked.

I would recommend this to travelers.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Orleans, LA
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great Value, Great Staff”
4 of 5 stars Reviewed 25 December 2011
1
person found this review helpful

I almost overspend $175 on a work week of room rent by reading (and trusting) another review about this motel. Instead, I went there and was very pleasantly suprised. Great clean room, Great Staff attitude. If you have ever enjoyed the quality and value of the Comfort Suite chain (and I travel 40 weeks per year); this hotel is no exception. I heartly recommend it.

Rob from Texas

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Plata, Missouri
1 review
1 helpful vote 1 helpful vote
“Keep going, Pay the extra, Go to different town don't stay here!!!!!!!!!!!”
1 of 5 stars Reviewed 31 August 2011
1
person found this review helpful

We were on a family vacation and stopped at this Comfort Suites. I will not stay at another Comfort Suites anywhere. First the ice machine on the bottom floor did not work so to get Ice you had to go upstairs. Then the air conditioner did not work right. We were told that sometimes the bed gets too close to it. You couldn't walk between the bed and it. We had to pack up and be moved upstairs. We went from Queen size beds to full. The furniture was broke down.

  • Stayed August 2011, travelled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralMgr34, General Manager at Comfort Suites, responded to this review
17 September 2011
I am sorry for your stay. However, in the event that our AC, or heat does not work right and there is a complaint about it, we do move rooms for the guest to be happy and comfortable, which sounds like you had that problem taken care of. Our ice machines are located on the 2nd and 3rd floor, and you should have been informed of that upon arrival. As far as the queen beds to full beds transition, we do not have full beds here, so I am quite positive you were moved to the same type of room you reserved. In closing, we are a business and we do not know when our rooms are not up to standard, because we do not stay in those rooms. Because of great and loyal customers like yourself we know of these faults, as well as the rest of the world.


Thank You,
Sam GM
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3 helpful votes 3 helpful votes
“Great Hotel for the price!”
4 of 5 stars Reviewed 10 August 2011
3
people found this review helpful

I was in town for a family reunion and stayed 4 nights here. I read the reviews and was scared to give it a shot, but I am glad I did. Great customer service, nice clean rooms, awesome location, and good breakfast. The best bonus was the free gym membership while staying with them at a local Rush Gym! They also have a nice indoor pool that the kids loved. When I come back next year, we will stay again!

  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, NC
Top Contributor
50 reviews 50 reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
“This is a bad one”
1 of 5 stars Reviewed 14 April 2011 via mobile

Stayed for one night this week (scheduled for 2). This hotel is just plain run down. It made me feel unclean. Mold and mildew in bathroom, worn out towels, I'll fitting sheets. The carpeting has long ago been ready for replacement. The breakfast was horrible, fruit mostly bruised (there were 3 apples at 7:00 am). The yogurt was curdle looking (never saw anything quite like it).
Thud coffee was good though and the staff helpful but not the " outgoing" type. Never again will I stay unless they clean it up and renovate

  • Stayed April 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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GeneralMgr34, General Manager at Comfort Suites, responded to this review
2 July 2011
We try our best here at Comfort Suites to maintain a safe, and clean place for our guests. I am quite sorry that your stay was not pleasant. We however, don't know these things unless they are brought to our attention at check out. Please be assured, our hotel has been under new management, and we are trying to correct these wrongs. Our breakfast is fresh, and we have upgraded in some amenities here. Again, I am sorry for your disapointment.

Sam GM
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Additional Information about Comfort Suites

  • Comfort Suites Morristown
  • Morristown Comfort Suites
Address: 3660 W. Andrew Johnson Hwy., Morristown, TN 37814
Price range (per night):* INR5,424 - 6,375

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