We stayed at the Quest Rosehill for the first time recently. Previously, we had always stayed at another hotel Rydges when in Parramatta but this time we thought we would give another hotel a try. I booked at Quest Rosehill but I was bit nervous as this hotel did not have good reviews on trip advisor.

I was surprised when I walked into my room. The room was huge, pleasant, clean and comfortable. The Room looked like recently painted and new curtains (I guess), LCD TV, lounge and mattress were very comfortable.

The best thing about this hotel is the location. We were literally a 1 minute walk around the corner to Rosehill garden racecourse and train station. It was a less than 15 minute walk to Westfield shopping mall and about a 10 minute walk to the river and the ferry.

From a staff perspective, while there were very minor issues in our apartment like we did not know how to turn on the A/C, this was quickly resolved and done most pleasantly.

The staff very professional and helpful from start to end. We will stay here again the next time we are in western Sydney and recommend this to property to all.

-John P.

Stayed here as part of a large group as our friends were getting married. Wen had about 10 rooms booked. All seemed ok until we returned from the wedding to find jewelry had been stolen from inside our suitcase (not left out for the world to see), the brides iPad stolen and another unrelated room had cash stolen from their suitcase (again not out on show).

The night manager (only contactable by phone) was not very interested and asked that we deal with it in the morning, not at midnight and hung up on the groom. We went and reported it all to the police.

Unfortunately there is very poor security on premise and no CCTV to show entry to the rooms so it was hard to prove anything, however do not feel all the staff are/were 100% honest. Maybe a small minority spoiling it for the lot?

My disappointment was made worse when management (further up the chain) were not overly helpful and seemed to just go through the motions. No compensation of any type to any of the victims was offered, remember 3 different people had lost jewelry, iPad and cash.

I am still waiting (5 months later) for a final police report but unfortunately I dont think it will reveal anything. I have still to this day never received a follow up call in regards to this matter. Maybe they will read this review?

As for the rooms etc, room was clean and plenty of space. Located nice and close to the racecourse which was handy for us.

I rang and booked a 3 bedroom apartment approximately 6 weeks prior, as we were travelling to Sydney to see a concert (3 mums with our 4 daughters). At the time of booking I was told we could have a 3 bedroom (a double room, two rooms with two singles in each and a sofa bed). The price quoted was $369.00 for one night - although a little steep I booked it as it is difficult to find a place in the area to fit 7 people, and our daughters were excited about having a night in a "motel" together after the concert. A confirmation email was sent to me which I opened only to find that we had been booked into a 2 bedroom apartment for the same price as quoted for the 3 bedroom. I rang back immediately and advised of the mistake - and the fact they had booked us into a 2 bedroom, not the 3 bedroom as requested. The Quest employee acknowledged that they had made a mistake but could no longer offer the 3 bedroom as they were all booked out. As a compromise they offered to give us 2 x 2 bedroom apartments for the same price. I agreed to this on the condition that they were next to each other, as the girls (aged 8, 10, 13 and 16) wanted to be able to share - the whole point of us staying overnight. I was promised that the apartment were facing each other - directly across the hallway from each other. Although this was certainly not ideal, I accepted this offer. With great excitement we arrived at the Quest to check in. First, the receptionist wanted to know if I wanted to pay by credit card - I explained to her that they had already charged the room (plus an additional charge of $5.54 for using my credit card) to my credit card 2 days prior to our arrival at the apartments. Luckily I had checked my credit card online prior to arrival or I would have been charged twice. She then made me sign two pages of terms and conditions and I was required to provide my credit card again so they could charge $200.00 on my card (for a bond). We'll wait and see how long it take to get this money back. She then hands me a two keys and tells me we are in #42 and 54 and tells me 1 apartment is on ground level and the 2nd apartment is on level 3. I question her about the fact that I had booked 2 apartment opposite each other on the same floor. She apologises and tells me there is nothing she can do because they are completely booked out. BAD LUCK!!!! So with little alternative, 3 1/2 hours driving and only 1/2 hour until the start of the concert we take the keys, head to the ground floor apartment, throw our bags in and head to the concert. Imagine our amazement when we get back after the concert only to find the ground floor apartment is in fact a 3 bedroom ?????? So much for them all being booked out. Then we find we can't all stay in here as the sofa bed hasn't been made up and there is only bedding for 6 and reception is closed. So 1 of the mums and her 2 daughters decide to stay in the 3rd floor apartment, only to find it is also a 3 bedroom apartment. Quest don't appear to have ANY IDEA!!! So on check out the next morning I explain to a different receptionist that we had in fact been given 2 x 3 bedroom apartments and we only needed 1 if the sofa bed had been made up. She then says "Oh yes we gave you an upgrade" - I don't know who we was trying to convince. She then trist to charge me extra for a sofa bed. Sorry honey - not happening!!!! All that aside, the carpet was absolutely filthy with huge stains everywhere, there was mould all through the showers, no ceiling fans or windows in bathrooms, no drinking glasses in one of the apartments, all of the windows and glass doors wide open and the door unlocked when we arrived - despite it being the middle of winter and about 10 degrees outside. There is a dead bolt lock on the door that has been half removed so it doesn't work and a paltry little lock in its place, not even a safety chain on the door and notices that you'll be charged $100 if you lose your key. There are "locked" gates that are locked at 11 pm (which no one told us about) so we arrive back after the concert to find closed gates with a sign saying reception is closed and guests to use code to open them (they we were given no code). Luckily we pushed on gates and were able to physically force them open so we could get back in. Overall, this place was an absolute joke and they charge a bomb!!! I will never stay there again. We have previously stayed at Rydges which is about a block away and absolutely fantastic in comparison to this dump.

We stayed for 2 nights, and found it hard to sleep due to the extremely loud traffic noise from James Ruse Drive. The traffic did not stop all night. The noise was louder in the bedroom (upstairs) than in the living area, even though the windows were closed.
The room was clean but a bit tired looking, with frayed carpet, peeling paint and a very uncomfortable lounge.Had to go home for a good night's sleep after our relaxing "holiday"!