You really do pay a premium just for the location.
The hotel - well it's old. Walking down the hallways, the carpets are stained, the walls have scratches and torn corners. The rooms are in good need of a makeover.
Our fan in the bathroom was filthy.. it looked like it hadn't been cleaned for 6 moths. The mirror in our bathroom had not been well cleaned with stains on it.
The pool - nice! good location, great view. The spa was filthy but, looked like it hadn't been cleaned for a week
The staff? Wasn't that impressive. Didn't even get a "how was your stay" at the end of it.
Unforuunatly, I can't recommend this hotel. You really just pay for the position - it's in a great spot. The staff were not that friendly, the rooms were fairly dated and needed cleaning.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 February 2012
Thank you for taking the time to post a review of the hotel regarding your stay at the Novotel Sydney Manly Pacific on Trip Advisor.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Your feedback is important to us and helps with the development of our staff and hotel operations. I apologise that your room was not up to your level of expectation. I am pleased to announce however that we are currently refurbishing the remaining rooms of the hotel.
We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Darren Cann
General Manager
Novotel Sydney Manly Pacific
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
