I have become a new convert to La Quintas, for two reasons. First, they WELCOME not just tolerate, dogs. Second, they are good value for money. They don't have restaurants on site, but they do provide a basic breakfast. The rooms are generally clean and the beds comfortable. This location was ideal as a reasonable stretch from the Florida Keys.
Being a repeat client means that each location inevitably is measured against the others, not just on its own merits. It also means that over time, at least one experience is bound to disappoint. This location wins that dubious honour.
We arrived late afternoon with our dog and were placed on the first floor at the end of the corridor. This is great - easy access when Lucy wants to take a stroll. On entering, we noticed a smell in the room. Not sure what it was. My partner thought it was the air conditioner. It didn't smell rancid, but it certainly wasn't pleasant. We both thought it odd the Lucy's sniffer was going full steam in the room, smelling something.
Then we looked at the bed top cover. It's a tan coloured piece of cloth above the sheets and below the turned back blanket. Filthy. Any number of visible spots. Clearly unclean. Not arguably, but clearly.
We called to have it changed and it was changed by two very helpful people. When they removed all the sheets, we saw the state of the mattress. Yew! Huge stains underneath. I get that it is dangerous to look "behind the curtain" at any business, but this was gross to see. I checked under the mattress for bed bugs (TO BE CLEAR - there were no bed bugs) but I didn't sleep under the blankets. I mean how could you put dirty coverings on a bed and not notice?
The front desk apologized for the stained coverlet and "put a note" on our file for some future, unpromised token of apology, which is no apology at all of course. There was nothing to do about the smell. So, a poor experience and we won't stay here again based on that.
An atypical experience for this chain.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC