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Casablanca Resort – reviews, photos

Retorno Jacarandas s/n, Rincon de Guayabitos, Mexico
Hotel amenities
Casablanca Resort
4.0 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    9
    8
    5
    1
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Date Rating
Montreal, Canada
1 review
2 helpful votes 2 helpful votes
“Beautiful hotel and location”
5 of 5 stars Reviewed 31 January 2012
2
people found this review helpful

This was our 5th year at the Casablanca Resort, one of the loveliest properties in Guayabitos. The public areas are breezy and spacious, landscaping is beautiful, the pool is the largest in town (with an adjacent children's area), and the ocean view from all the units is spectacular. The bilingual front desk staff, Leonel and Brenda, are most efficient and accommodating.

The hotel has a new manager who seems to be very experienced and enthusiastic. While we were there, major renovations were going on in the few unoccupied suites. Many improvements were already apparent in the two units we occupied; microwaves, coffeemakers, and new double burners in the kitchen; pretty new curtains and bedcovers in the bedrooms; new electric door locks: and, a few days before we left, a new fast wireless internet connection!!: (The only major complaint we have ever had was the slow internet connection in past years).

We hope to return to Guayabitos for many years to come. It is a safe and special place. As is the hotel. It is always a delight to see the same gracious staff and so many repeat guests. Perfect for families, accessible to the handicapped, three blocks away from the best grocery store , right on a glorious part of the beach, this hotel has so much to offer!!!

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Carol164 about Casablanca Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitehorse, Canada
1 review
3 helpful votes 3 helpful votes
“Casablanca Hotel in Rincon de Guayabitos”
4 of 5 stars Reviewed 29 January 2012
3
people found this review helpful

We just got back from Rincon & stayed at the Casablanca for 2 weeks. We enjoyed it immensely, we found the staff to be very pleasant & helpful. We did have trouble at first with the internet but one of the desk staff helped get the wireless connected to our computer. The beach is very safe in front of the hotel, the pool is very kid friendly. In fact the resort is very family oriented. We always felt safe there. The whole town felt very safe. The free breakfast was always excellent, lots to eat, lots to chose from. We would stay there again.

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 134Nancy about Casablanca Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prince Albert, Canada
1 review
5 helpful votes 5 helpful votes
“They want your money - not you!”
1 of 5 stars Reviewed 15 March 2011
5
people found this review helpful

The manager hasn't a clue how to run a nice hotel. He busys himself with unimportant tasks and never considers the wants or needs of his best clients. It seems the longer you stay, the less consideration you're given. The pool area is beautiful but it's a chore to use as the noise level from tinny speakers is horrible. Non of the rules are enforced in regards to holding tables or lounge chairs, people throw towels on them at 7:00 am and don't show up until late afternoon, Complaints only get you shrugs. Everything needs updating and very few things work well. If something doesn't work, good luck trying to get it fixed. The manager has no appreciation for long term guests. His only focus is on your money and how best to annoy you!!!

  • Stayed January 2011, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Riderfan-11 about Casablanca Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summerland, Canada
1 review
2 helpful votes 2 helpful votes
“Kitchen needs cleaning and upgrading”
3 of 5 stars Reviewed 5 February 2011
2
people found this review helpful

This is our third year here at Casa Blanca for 6 weeks. The location, pool, grounds, beach and staff are awesome. Breakfasts are great. The suites are large but getting dated. The kitchen is ceramic tile and it's dirty. The kitchen is always the disapointment if you are interested in any cooking inside. The stove is a two burner, some years we had sparks when we used it, some years the burners were at an incredible angle...it's the same every year. There are no upper cabinets and the lower ones are full of leftover crumbs etc from previous guests so we keep all our food in the fridge. The internet has been sporatic all three years. We stay for 6 weeks and get a decent discount but for what they charge, they need to put some money back into the hotel. We have found a place just down the street that is very very clean and this may be our last year here because I don't feel it is sanitary enough to cook here. I don't feel that asking for a clean kitchen is too much, do you? The kitchen here is ceramic tile and the grout is black and very dirty, no matter how many times you clean it with bleach or soap. I do not feel comfortable using the counters. If they would overhaul the kitchen and bathroom I would always come here. I would recomment his hotel still, especially if you are planning to do a lot of eating out.

  • Stayed February 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mexicogal54 about Casablanca Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regina, Canada
1 review
“Love It!”
5 of 5 stars Reviewed 28 December 2010

This has been the 5th time for my family and I staying at the Casa Blanca. We absolutely love it! Great for young families. The pool is wonderful for kids, and the view of the ocean/pool icing on the cake. We have always had great service. It is unfortunate to read the last post but I assure you this is an isolated incident. I would highly reccomend, and will continue to go back. Guaybitos is a very peaceful place. Going to the market in La Pinita, is a treat. An absolute must, is to go to Chacala. Eat on the beach, play in the water, almost like you are the only ones there! Well worth the trip!

  • Stayed December 2010, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask DEUCE05 about Casablanca Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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