Excellent welcome.
Our room was clean and very cosy. Along with the tea, coffee etc. was a note to say that if we wished to use fresh milk we had only to ring reception. My wife did this, and the milk was delivered shortly afterwards - a very nice touch.
When we went for our evening meal, we again experienced excellent service from the waitresses. The starter and dessert were superb - unfortunately I cannot say the same for my main course. I ordered steak with black pudding mash. When it arrived, the mash and accompanying vegetables were barely warm. I informed the waitress who apologised profusely and took the meal away to change it. After a while I received the replacement, which was only minimally warmer. By this time my steak was no longer rare-to-medium and had become as tepid as the rest of the meal. I was very disappointed, but didn't have the face to complain again.
We slept well in a very comfortable bed. The following morning, after a very tasty breakfast, we went for a walk in the grounds of the park. The scenery and surroundings are superb and are really something to be seen.
It's a pity that, despite all the good we experienced, my lasting memory is of the meal. As the hotel was of 5* quality, the first attempt should have been right. I would have been prepared to overlook this error under normal circumstances, but to find that the chef couldn't be bothered to correct it properly was quite upsetting and, frankly, unforgiveable.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
29 October 2011
Thank you for your comments about your stay as a whole and I am pleased that you found Slebech Park so comfotable. I can assure you that our head chef is very diligent about these matters; you have however highlighted a communication issue between the kitchen and the restaurant which we have addressed as a result of your comment.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC