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DoubleTree by Hilton Memphis Downtown – reviews, photos

3.5 of 5
185 Union Avenue, Memphis, TN 38103
Hotel amenities
DoubleTree by Hilton Memphis Downtown
Ranked #28 of 134 hotels in Memphis
3.5 of 5 stars 229 Reviews
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229 reviews from our community

What travellers say about this hotel
  • Beale Street(17)
  • TGI Friday(7)
  • Desk staff(3)
  • Free breakfast(3)
  • Short walk(3)
  • Valet service(3)
  • Very pleasant(3)
  • Very nice(3)
Traveller rating
    43
    80
    56
    23
    27
Only show reviews for Family (41) | Couples (75) | Business (47)
Date Rating
Knoxville, Tennessee
Senior Contributor
32 reviews 32 reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
“Pleaseant surprise”
4 of 5 stars Reviewed 12 February 2012

Came here with colleagues on a business trip. I'm from Memphis but had never stayed here and was impressed with the stay. It was a bit busy when we checked in and our helper was somewhat overwhelmed. However, the other two workers helped us out and were very pleasant, engaging, and professional. The room was nice, bigger than expected. I have NO COMPLAINTS about this hotel. Great location downtown too. I definitely recommend staying here.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Deerych about DoubleTree by Hilton Memphis Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghee Alexander, General Manager at DoubleTree by Hilton Memphis Downtown, responded to this review
13 February 2012
I am glad you had an enjoyable stay with us and thank you for recommending the DoubleTree by Hilton Downtown to others. I apologize for the team member being a bit overwhelmed, but am certainly glad to hear others stepped in to help. We take great pride in the friendly, engaging, professional service we provide and I am thrilled that you made note of it.
Now that you have stayed with us for the first time, I hope that you will make us your hotel of choice the next time you are in Memphis.
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Dallas, Texas
1 review
“Nice Stay Even Nicer Staff”
4 of 5 stars Reviewed 11 February 2012

I highly recommend this location. Room was good but service and friendliness of the staff was over the top. Can't wait to go back and stay again. They never let someone walk through the lobby without offering help and engaging them. Love this place.

  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SunshineTraveler59 about DoubleTree by Hilton Memphis Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghee Alexander, General Manager at DoubleTree by Hilton Memphis Downtown, responded to this review
13 February 2012
Thank you for taking the time to recommend the DoubleTree by Hilton Downtown to others. We strive to provide the friendliest and most efficient service and I am pleased we were able to provide you "over the top" service. We look forward to welcoming you back the next time you are in Memphis!
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Spanish Fort, Alabama
Contributor
20 reviews 20 reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
“Great place to stay in Memphis”
5 of 5 stars Reviewed 11 February 2012

Went to my nephew's wedding in Memphis and stayed at the Doubletree. The staff was one of the nicest and most helpful of any hotel I have stayed at. Very convenient to Beale St. and those warm chocolate chip cookies are hard to beat!!! The room was nice. Would definitely recommend!!

Room Tip: Comer suites are nice if you've got the spare $$$
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  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by rogw60 for Memphis
Ask rogw60 about DoubleTree by Hilton Memphis Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghee Alexander, General Manager at DoubleTree by Hilton Memphis Downtown, responded to this review
13 February 2012
Thank you very much for taking the time review your recent stay with us. I appreciate your very kind words regarding the Team....I will be sure to share it with them. The DoubleTree cookie stands for the warmth, comfort and care that we strive to provide each of our guests. I am glad you had a wonderful stay with us and we look forward to welcoming you back the next time your travels bring you to Memphis.
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1 review
“The staff, facilities, and location are excellent.”
5 of 5 stars Reviewed 6 February 2012 via mobile

I enjoy my stay here every time we come to town. The staff is extremely welcoming and makes us feel right at home. You are within walking distance to some of the best food and entertainment in Memphis.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask cljames1 about DoubleTree by Hilton Memphis Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghee Alexander, General Manager at DoubleTree by Hilton Memphis Downtown, responded to this review
7 February 2012
Thank you so much for your wonderful comments regarding the hotel and the Team. We take great pride in the Service we offer and I am glad that you enjoyed your stay with us. I will be sure to share your comments with the Team and we look forward to welcoming you back the next time you are in Memphis.
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Lincolnton, North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Renovations in Progress”
4 of 5 stars Reviewed 4 February 2012

Very nice place. Staff are very friendly and seem willing to work to make the stay good. Room was clean and the hotel was close to where I was working, so the downtown location is great. Close to Beale and several good restaurants without having to get your car out of the valet. The lobby is being renovated, which is a temporary inconvenience and changes the route to get to the rooms almost daily. I am sure it will be great when complete. To compensate, there was complimentary beer and wine in the evening, as well as complimentary coffee in the morning. I have stayed here twice over the past month, and it was offered both times so I am not sure if it is always offered, but it is a nice touch.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by carterwilliamc for Memphis
Ask carterwilliamc about DoubleTree by Hilton Memphis Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghee Alexander, General Manager at DoubleTree by Hilton Memphis Downtown, responded to this review
7 February 2012
Thank you so much for sharing your wonderful experience at the hotel with us. Our lobby renovations are complete and it looks fantastic! I am glad you had the opportunity to enjoy the complimentary coffee and wine hour that were offered during the renovations. Each week(Tues, Wed, Thu) we do a complimentary wine hour for our Hilton HHonors Members between 5:30 and 6:30pm. We take great pride in the service we offer and I am glad you had a great stay with us. I will be sure to share your comments with the Team. We look forward to welcoming you back to the DoubleTree by Hilton Downtown, the next time you are in Memphis.
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Additional Information about DoubleTree by Hilton Memphis Downtown

  • Doubletree Memphis
  • Memphis Doubletree
Address: 185 Union Avenue, Memphis, TN 38103
Price range (per night):* INR6,892 - 12,116

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