Very nice place. Staff are very friendly and seem willing to work to make the stay good. Room was clean and the hotel was close to where I was working, so the downtown location is great. Close to Beale and several good restaurants without having to get your car out of the valet. The lobby is being renovated, which is a temporary inconvenience and changes the route to get to the rooms almost daily. I am sure it will be great when complete. To compensate, there was complimentary beer and wine in the evening, as well as complimentary coffee in the morning. I have stayed here twice over the past month, and it was offered both times so I am not sure if it is always offered, but it is a nice touch.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 February 2012
Thank you so much for sharing your wonderful experience at the hotel with us. Our lobby renovations are complete and it looks fantastic! I am glad you had the opportunity to enjoy the complimentary coffee and wine hour that were offered during the renovations. Each week(Tues, Wed, Thu) we do a complimentary wine hour for our Hilton HHonors Members between 5:30 and 6:30pm. We take great pride in the service we offer and I am glad you had a great stay with us. I will be sure to share your comments with the Team. We look forward to welcoming you back to the DoubleTree by Hilton Downtown, the next time you are in Memphis.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC