Recently stayed on a Sunday night using a reward night so the room cost was complimentary for me. Upon checking in, i was immediately recognized as being an elite member a few times and my room requests were confirmed and was placed in a 9th floor room. Service at the front desk was very friendly and cordial.

As others have alluded in previous reviews, the location of the hotel may not be the greatest. Its right off the freeway and pretty close to a residential area, and I'll agree that it doesn't appear to be in the best of neighborhoods.. But then again, usually neighborhoods near airports aren't the best. It's maybe 5 minutes from the airport, so that was a plus. In hindsight, maybe I should have booked something in downtown as I did enjoy wandering around downtown and Beale street more. Downtown and Beale St does have it's share of panhandlers though..

I had no problems with the room I was in and it was clean. The bed was comfortable and I had requested extra pillows. As reviewers have noted, you can tell its an aging property and it's probably time for a refresh of the rooms and hallways. The tube tv has got to go! I didn't dine at the property or order room service however I had a few drinks at the hotel bar and service was fine. It appeared the bar closed around midnight on a Sun night.

All in all, the overall hotel experience was average, although everything was perfectly fine with the service.

I am presently staying in the Marriott Memphis East and am shocked to find out they charge guests $0.85 per minute in the business center, and $0.15 a page for print outs.

When the hotel advertises high speed internet as a feature, one would normally assume this is an included feature. Shocked to find out it is a pay service with prices which are an order of magnitude more than they are in European internet cafes. The lobby is pretentious, but the room is showing its age. I would type more but I am working off my phone on its mini keyboard.

Find another room.

I have stayed at this hotel several times in the past few years, and overall it's fair to say that it's 'OK'. Any of the bedrooms I stayed in are pretty tired and shabby at this stage... but overall they are clean and the beds are comfortable. Staff are generally helpful and very friendly and welcoming.
The food in the bar or restaurant isn't dependable (not even the simple stuff) and their draft beer taps rarely work properly (how difficult can it be to fix this?). Breakfast is OK if a little expensive, but serving stale lettuce and inedible croutons in a Caesar salad demonstrates a basic lack of effort in my opinion. Not investing in decorating or new TVs I can probably understand, but there can be no such excuse when it comes to food.

We stayed at this hotel twice within a ten day period. The first time was nice, but the second required a room change due to a broken toilet. Also, that room could have used more cleaning, as exemplified by a dirty telephone. It is also a pity that there is a charge for internet.