I have found that this hotel is by far the best one out of the hotels i've stayed in the memphis east area. From the time I checked in to the time I left, it is like being home away from home. The one thing that I really appreciate about this hotel is the customer service, it is unsurpassed by any measure, and the staff there is the friendliest i have ever seen. I travel all the time and I would choose holiday inns every time.

The hotel needs some updating. The furniture was old and beat up. They have tube TVs. I ate at the hotel three times and the food was barely ok. The whole "hot" breakfast buffet was cold, the pasta at dinner was undercooked and room service took twice as long as they said it would be. The staff in the restaurant was not friendly or helpful. The front desk staff was friendly though. It was very quiet on my floor though which is great for light sleepers! I would probably not stay there again.

My family and I had such a great stay at this hotel. It is right in the middle of everything we wanted to do. From the shuttle drivers, front desk, to the waiters and cooks everyone was so wonderful and helpful. Even the GM was walking by me in the lobby and greeted us and actually asked us how our stay was going. She actually cared enough to ask. I have not had that happen in a long time!!!!

Kudos to the entire staff and I will be back!!!

The Bed... That was the only good part about my stay. The Shuttle Driver was nice as well, but my room smelled like STRONG BLEACH!!! and it gave me a massive headache. The bed was comfortable, but I didn't sleep very well due to the bleachy smell in my room. I used my priority club points for this, and given my overall stay, I wish I hadn't. :-(... Oh. and the light in the corner by the window did NOT work. >:-( So much for sitting up and reading.