Stay at this hotel at your own risk. After not returning phone calls for 8 weeks concerning unauthorized charges to my credit card, they recently informed me that they had sustained damages to their swimming pool drain and that was the reason for the charge. They had no name or room number of a responsible party. The management has changed and they can not find any docunmentation. The charges for the damage actually got processed ahead of checkout, yet there was no notification during our stay of a problem. This situation screams fraud and legal action is commencing.

I can't say how great the front desk workers. Not only were they beautiful but their personalities were great. They gave us great selections on restaurants, things to do, and when we got lost, the manager met us on the hiway to lead us to the hotel. How about that for going the extra mile (no pun intended). Ron was great we came in late he was very cheerful and brought us extra towels and blanket to our room. I can't wait to come back to Memphis. I will be staying back with folks at comfort suites. I will recommend it to all my friends.

Terrible room and staff. The room smelled like mildew and had trash laying around. Not very romantic at all. The breakfast was stale and old. I could not even eat the eggs. I also had a check out time of 12 o'clock but the room service staff came in my room at 11. I had to ask them to leave until 12. Terrible service, I would never stay here again.