If you are looking for a great position then this is the hotel for you. Staff were extremely helpful, hotel room was a good size and very clean. Just across the road from the basketball stadium, and a stone throw to central beale street, you cant really ask for much more when in Memphis

I stayed at the Westin on business and the hotel was very clean, the staff very helpful and the bed was comfortable. I would definitely stay here again. It is right across the street from the Gibson guitar factory and just off Beale street so lots to do.

I reserved a room with trademill in the room and confirmation came back that there will be an equipment in the room. When I check in, the manager responded that the room is occupied and there is no room with trademill available. My reservation was not depending on the availability but guaranteed. The manager just said that it was too bad, and there was nothing he could do. His attitude and the starwood's customer services are very disappointing. I will never stay this hotel next time. This type of service never happened with Marriott nor Hilton.

We spent two nights here with our four year-old during the course of a long cross-country road trip. For our purposes, the location was quite good - within walking distance of Beale Street, the Peabody, and downtown restaurants, as well as an easy drive to other attractions like Graceland, Sun Studios, and the Zoo.

One unusual feature for a city hotel that we appreciated very much was the attached parking garage, which allowed us to self-park and move things easily between our car and room. Any family with kids knows how important this can be, so it was nice to have an alternative to valet parking. Contrary to some reviews, the front desk will validate your ticket with in and out privileges if you ask.

In terms of room quality, furnishings, and amenities, this property is pretty much a model Westin - sleek, contemporary, and without much character. But it does provide you with the ambience of stepping into a quiet oasis that is a key part of their brand, so I would rank it highly in terms of comfort and consistency. Service levels were fine but nothing out of the ordinary.

Overall, we had a very enjoyable stay, but it literally could have been any Westin hotel, anywhere in North America.