We had a wonderfultime in Memphis and at the Holiday Inn University of Memphis. The location on the university campus is a nice change of pace--lots of space to walk and be outside if you desire. Not as close to restaurants, but there are some goods ones within a few miles. Close to Liberty Bowl Stadium (2.5 miles or so), which was great since we were in town for the Liberty Bowl. The staff was very pleasant and helpful. The hotel is in very good condition and we enjoyed our King suite. Our 4 year old daughter enjoyed having her own "room" and TV with the pull out sofa bed. Breakfast buffet was good. Overall, an excellent experience.

I called on July 31st, 2010 to set a reservation for this August 5, 2010 - a one night stay-double bed room. By August 2nd there were charges debited to my checking account via my debit card from Holiday Inn Univ of Memphis. I called and spoke to a lady at the front desk and she said I was charged due to not showing up on the 31st of July. I explained that my reservation was for August 5th. Total debits came to approximately $400. I called the hotel and they sent me to three different extensions and all said they had to pass me to someone else. They finally sent me back to the front desk. Later I spoke to a manager named Chase. He said it was JUST a mistake and he would fix it, no big deal he said. The next day, I had yet another $242 debit pending for the Holiday Inn Univ of Memphis. I spoke to a lady "said she owned the hotel" Debbie and she said she would do a goodwill credit. I said goodwill? Why is it a goodwill credit when I placed the reservation correctly yet it was changed in their system. She was very protective of her employee Chase when I told her - he didn't seem to care about my issue or concerns.
I could go on - UNFORTUNATELY. I won't. The management of this hotel could care less about the customer. They have forgotten who pays their pay check. Not the hotel but the customer..... NO customers, NO paycheck.
I have been shocked at their concern for their employees feelings more than a customer.

I will never stay in this hotel, I canceled my reservation and will recommend that no one that I am affiliated with there - stay at this hotel.

This was such gross neglect of a potential customer, I still am looking for ways to have someone tell me that the customer is important to them.

I stayed at the Holiday Inn University of Memphis during a 3-day job interview in December, 2009. The hotel is clean, friendly, safe, and modern. My room was a suite, and I was told that all rooms in the hotel are suites. My room had two flat screen tvs, a separate sitting area, a kitchenette, comfortable beds, and a clean and modern bathroom. The in room coffee is hotel standard and the bathroom products were and upgrade on most. Fast, free, wireless internet was available in my room (and I presume throughout the hotel). The hotel is in a nice university neighborhood and close to all the downtown amenities. My only significant problem was a light but continuous noise in the room that I believe was related to the heating. Some might not be bothered by it at all, but I am a light sleeper and had to resort to ear plugs one night (I never stay away from home without some). That said, I was not bothered enough to ask for a new room.

I would be wary of staying at this hotel on busy weekends. There was very little activity the two nights I stayed, but the layout of the rooms is such that if there is a loud wedding reception or similar event going on in one of the ballrooms, many guest rooms will hear it loud and clear. If you are concerned, I'd suggest requesting a room as far away from the ballrooms as possible when you book or check in.

For a great breakfast, check out Brother Juniper's just a few blocks away. Apparently, it is a Memphis institution. The staff will direct you.

We stayed Saturday and Sunday nights in May. We had two issues. First, our room was on the third floor and frankly that was probably not a good choice to be housed when a wedding was going on in a nearby ballroom. As you can guess, there was a lot of noise which was distracting. Secondly, when we turned in, we found the pillows on the beds were high and hard. Some people may like that but we didn't. I'd recommend if possible you bring your own pillows from home. The pamphlet in the room said to make sure if there is a problem, before we give them a bad review, that they be told so that they have an opportunity to make it right. We tolerated the noise and the pillows the first night, but the second night, a Sunday night when there were very few other guests in the hotel, and no wedding, I asked the guy at the front desk for other pillows and he said in no uncertain terms they had no other pillows, just those in the room (even though the info in the room said the hotel had a limited number of feather pillows). We found the place cavernous and a little spooky on Sunday night. The hotel was clean though. The parking gate was up the whole time we were there which sort of defeated the whole purpose of having a safety gate. There was no pool or hottub which would have been nice. There was a nice workout room. All and all, it was nice but we'll probably try somewhere else next time.