We stayed here just the one night whilst in the Memphis area. The staff were very friendly and helped us with our every request. The room was large and clean, maybe a little rough around the edges but only if you happened to be looking under the bedside cabinet etc.

After a hot day exploring Memphis we went to the indoor pool which we had to ourselves and the staff came and switched on lights etc so we could sit in the hot tub once it had gone dark.

Having previously had a car stolen whilst in a hotel carpark in Atlanta we didn't mind about the large fence around the property and once you were passed them you didn't notice them at all.

If we were in Memphis again in similar circumstances I would stay there again.

We often stay at Holiday Inn Express hotels but this one is the worst we have ever been to. We are Priority Club members so they upgraded us to a mini-suite with a king bed and single sofa bed for our daughter. After returning from dinner, we found out that you could NOT sit or sleep on the sofa bed. It was so bad that the cushions sunk into the bottom of the sofa. So at 10 pm we went out to our car to get an air mattress so our daughter could sleep on that instead of the sofa bed. Thanksfully we were just staying for one night. What bothered us even more was the next morning when we checked out the front desk clerk asked how things were & when I told her about the unusable sofa bed, she said that they were remodeling & had not done this room yet. Well, why would they give us, one of their Platinum Priority Club members, such a horrible room?? She didn't care on bit.........no offer to give us points, charge less, etc. Needless to say, we were very disillusioned with this Holiday Inn Express. I definitely recommend that you find a differeent place & stay away from this place.

We switched our reservation from another hotel to get an indoor pool for our daughter to swim in (thunderstorms outside). What a mistake. The staff is friendly and welcoming but the hotel is in pitiful condition. Our room smells like some kind of cleaning solvent akin to lighter fluid. The internet connection is slow and unreliable. The carpet throughout the property is old, threadbare in many places, and smells of mildew. Baseboards in our room are completely missing with torn drywall underneath. Beds are lumpy and feel over a decade old. I talked to people in the elevator who had similar conditions. From what I can tell this place stays in business because the airlines put people up here whose flights are cancelled.

The tall iron fence around the property doesn't do much to lend a welcoming air, nor a sense of security since anyone can drive through the railway crossing styled entry into the parking lot.

I plan to let the people at Holiday Inn know that this experience has seriously eroded their brand image with me and I suspect anyone else who has ended up here.

We stayed here as part of our Graceland and Beale Street trip. We had 2 rooms. The bathroom fans did not work in either room. Our bathroom fan had not worked in so long that there was rust around the metal door frame. I told the staff about it and they said they would contact maintance. We never heard anything back. I think there must have been mold because there was an unusual odor in our room. The kids room was not so bad. The indoor pool and gym was a nice feature and breakfast was reasonable.