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Holiday Inn Express American Way/Airport – reviews, photos

2.5 of 5
4225 American Way, Memphis, TN 38118
Hotel amenities
Holiday Inn Express American Way/Airport
Holiday Inn Express American Way/Airport
Holiday Inn Express American Way/Airport
Holiday Inn Express American Way/Airport
Holiday Inn Express American Way/Airport
Holiday Inn Express American Way/Airport
Ranked #59 of 134 hotels in Memphis
3.5 of 5 stars 57 Reviews
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57 reviews from our community

What travellers say about this hotel
  • Beale Street(3)
  • Indoor pool(3)
  • Next morning(3)
Traveller rating
    12
    18
    8
    11
    8
Only show reviews for Family (17) | Couples (13) | Business (8)
Date Rating
Nashville
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Staff and indoor pool made this a great stay!”
5 of 5 stars Reviewed 15 December 2011
1
person found this review helpful

First of all, this hotel has changed its name to Comfort Suites. I guess the official change is not going to happen until the end of December 2011. Our first room was right behind the elevator /ice machine. We could hear the ice machine making a swishing sound in our room so we asked for a different room and the front desk made the change and apologized for the inconvenience. We loved the pool and the hot tub. It was easy access to I-240 and anything we wanted to do in Memphis. The continental breakfast met our needs and the staff was outstanding. The room was clean and bed was comfortable. Overall, a really nice stay and we will be using this hotel again in the future.

Room Tip: Ask for a room away from the elevator/ice machine.
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  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lovey5 about Holiday Inn Express American Way/Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Murray, Kentucky
Senior Contributor
33 reviews 33 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Really nice quiet room close to airport”
5 of 5 stars Reviewed 27 October 2011

We stayed here the night before our honeymoon to Mexico. We just booked here since it was close to the airport, offered free shuttle to/from airport, and let us keep our car there. The place is gated and lost of lighting. (my wife was paranoid about having her car there for a week). The room was very roomy and clean. The only negative is when we returned to the states it took almost 40min to get a shuttle to pick us back up from the airport.

Room Tip: If your leaving your car there for a long period...there are 3 spots close to the front door that ar...
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  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask JimmyPaducah about Holiday Inn Express American Way/Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hot Springs, Arkansas
1 review
1 helpful vote 1 helpful vote
“the best!”
5 of 5 stars Reviewed 13 July 2011
1
person found this review helpful

Would stay here everytime i'm in Memphis...the staff was outstanding, more like family....the room was fantastic....and breakfast superb....going back down and will be there this coming Saturday night (7/16/11) I have a family member @ St. Jude's and this Hotel is the best...so compassionate! Love you guys...look forward to seeing u soon! Keep up the good work!

  • Stayed March 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask hotspringssusie about Holiday Inn Express American Way/Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cuba
1 review
“Backbone great customer services”
5 of 5 stars Reviewed 6 January 2011

Wow, from the moment my love and I walk into the hotel we rec'd breath-taking great service from the staff. This continue when we asked for much needed direction, heaven sent Director Ms. Cook arrive and assisted us with over & beyoud service.
Look I travel a lot with my job & lady of mine and one thing I come not to expect everytime is great service.....Way to go American Way

  • Stayed December 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DerekLove about Holiday Inn Express American Way/Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Senior Contributor
24 reviews 24 reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
“The staff were great.”
4 of 5 stars Reviewed 27 September 2010

We stayed here just the one night whilst in the Memphis area. The staff were very friendly and helped us with our every request. The room was large and clean, maybe a little rough around the edges but only if you happened to be looking under the bedside cabinet etc.

After a hot day exploring Memphis we went to the indoor pool which we had to ourselves and the staff came and switched on lights etc so we could sit in the hot tub once it had gone dark.

Having previously had a car stolen whilst in a hotel carpark in Atlanta we didn't mind about the large fence around the property and once you were passed them you didn't notice them at all.

If we were in Memphis again in similar circumstances I would stay there again.

  • Stayed September 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Memphisrover about Holiday Inn Express American Way/Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Holiday Inn Express American Way/Airport

  • Holiday Inn Express Memphis
  • Holiday Inn Memphis
  • Memphis Holiday Inn
Address: 4225 American Way, Memphis, TN 38118
Price range (per night):* INR4,113 - 6,670

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