I'm a member of the Choice Hotels rewards program and stay at many of their hotels. However, after this experience I will NOT stay at a Sleep Inn again. Of the 7 hotels we stayed in on a recent 10 day vacation, this was by far the worst. We booked reservations from the road 3 hours before arrival. Our rooms were hot and musty smelling. The air conditioners were turned off and apparently had been for many days. We left the property for dinner so our rooms could cool off. There was trash in the hallway and the floors looked as if they hadn't seen a vacuum cleaner in weeks. While eating their lame excuse for breakfast the next morning we watched another couple wait for almost 15 minutes for someone to come to the front desk so they could checkout. This was 8 am in the morning and there was NO ONE at the front desk. When we attempted to checkout 30 minutes later we had to wait 10 minutes. No apologies were given. The management of this property simply doesn't care. They don't care about their customers. They don't care about service. They don't have any concept of professionalism. Stay anywhere but here!
- Sleep Inn Memphis
- Memphis Sleep Inn
