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Fairfield Inn & Suites Memphis East – reviews, photos

2.5 of 5
8489 Highway 64, Memphis, TN 38133
Hotel amenities
Fairfield Inn & Suites Memphis East
Ranked #44 of 134 hotels in Memphis
3.5 of 5 stars 36 Reviews
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36 reviews from our community

    Trip type
Traveller rating
    7
    17
    5
    5
    2
Date Rating
Cincinnati, OH
Senior Contributor
22 reviews 22 reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
“Renovation complete, nice place”
4 of 5 stars Reviewed 1 January 2012
6
people found this review helpful

We were a little concerned based on the reviews about renovations, but assuming there wouldn't be any construction NYE weekend, we took a chance.

I don't know how the place was before, but the renovations are quite nice. It's better than my previous experiences at Fairfield Inn.

Pros:
1) Nice, modern lobby (though simple): Fireplace, seating, free cookies, coffee, ice water. Simple "market" of convenience store food and toiletry staples

2) A better continental breakfast: I had low expectations since it's continental breakfast, but they had apples, oranges, bananas, bagels, english muffins, hard boiled eggs, waffle batter and iron, cereals, granola, yogurt, coffee, juices, microwaveable Jimmy Dean breakfast sandwiches, corn dogs (??) and an assortment of spreads—jelly, peanut butter, honey, cream cheese, etc.

3) Clean rooms with modern decor: Admittedly it's all done in my favorite color, green, but the rooms like very modern with simple lines, the beds were comfy, nice bathroom, etc.

4) Free wifi. You have to "sign in" but it's free for your entire stay.

5) Nice free toiletries--Pantene shampoo and conditioner, vaseline intensive care lotion, and they replenished it daily.

Other notes:
It's in the middle of retail/restaurant chain hell, which is great or not great depending on your point of view. There's a Target and a Wal-Mart very close by.

We stayed here because it was easy access to head back East; it's a good 20 min from Beale Street.

Cons:
1) Chintzy towels. Honestly it didn't fit with what they seemed to be doing overall with the place.

2) The one elevator seemed slow and was crazy hot; there were easily accessible stairs, though, and it's only 3 floors.

All in all, it was a nice hotel for the money we paid and I was happy with the experience.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask cincinnatalie about Fairfield Inn & Suites Memphis East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
louise kitts, General Manager at Fairfield Inn & Suites Memphis East, responded to this review
25 April 2012
Thank you for your feedback and kind words about our staff. I apologize you had a negative experience at our hotel with the elevator and I want to assure you that these issues have been addressed! We value all of our guests' feedback and use it to evaluate what can be done to improve our hotel as well as what we are doing right. We hope with our continued efforts to improve, you will keep the Fairfield Inn & Suites by Marriott in mind next time you stay in the Memphis area.
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Plattsburgh, New York
1 review
“Cannot believe they are booking anyone here!!!!!”
1 of 5 stars Reviewed 14 October 2011

Do not......no matter what sort of 'bargain' rate you get, book here. There are probably 20 guys in, out, all around the building all the time. I cannot believe that Priceline ripped me off for 99 bucks a night in this place! Noise, mess, no privacy. I think that they should pay me to stay here!!!!!

Stayed October 2011, travelled with family
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Ask lindadee about Fairfield Inn & Suites Memphis East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
louise kitts, General Manager at Fairfield Inn & Suites Memphis East, responded to this review
25 April 2012
I want to thank you for your feedback. I apologize you had a negative experience at our hotel. We value all of our guests' feedback and use it to evaluate what can be done to improve our hotel as well as our staff. I want to assure you that all of these issues have been addressed. We hope with our continued efforts to improve every stay for our guests, you will give the Fairfield Inn & Suites by Marriott another try next time you stay in the area.
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“Major renovation- beware!”
1 of 5 stars Reviewed 7 October 2011
1
person found this review helpful

We are current guests having booked this hotel through Expedia. The hotel is undergoing MAJOR renovations and should not be occupied. There is no lobby at present- front desk staff are working out of a closet. We are here for a wedding and arrived with no choice. We were not given an option to stay at another Marriott and given no refund in part of the purchase. I can't even open the curtains as there is scaffolding outside my window. I expect much more from a Marriott property. I should have been informed there was this renovation going on and given the option to re-book. After a 50 min call to Expedia I have been offered a voucher for a future trip, but not even a partial refund from Marriott. There'd is dust and debris outside in the hallway- construction equipment everywhere.

  • Stayed October 2011
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask CateMD about Fairfield Inn & Suites Memphis East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
louise kitts, General Manager at Fairfield Inn & Suites Memphis East, responded to this review
4 May 2012
Thank you for providing us with your feedback. I apologize you had these negative experiences. I assure you these issues have been addressed and taken care of. We are a completely new hotel now. The next time you are in Memphis please stop in to see the hotel and all the new changes we have made, we have added a guest laundry on site, fitness facilty, business center, Market Suite.
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Maryville, Tennessee
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Wait Until It's Over”
2 of 5 stars Reviewed 25 September 2011
1
person found this review helpful

Great front-desk staff, but the remodeling was sooo much beyond what I would tolerate again. The "breakfast room" was a disaster and the staff assigned to keep the lobby neat should not be allowed to talk on the phone while working. This Fairfield Inn needs another person in charge. Way overpriced for the accommodation while remodeling.

  • Stayed September 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by LeavingItBetter for Memphis
Ask LeavingItBetter about Fairfield Inn & Suites Memphis East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
louise kitts, General Manager at Fairfield Inn & Suites Memphis East, responded to this review
17 January 2012
Thank you for your feedback. I apologize you had a negative experience at our hotel and I want to assure you that these issues have been addressed! We are completely renovated now. Guest satisfaction is our main priority and we are always looking for ways to improve as well as making sure any issues get resolved. We hope with our continued efforts to improve every stay for our guests, you will give the Fairfield Inn & Suites Memphis-East another try if you find yourself in the Memphis area again.”
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Beaumont, California
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Nice place to stay when visiting Memphis”
5 of 5 stars Reviewed 1 September 2011
1
person found this review helpful

On a summer road trip my husband and I traveled from Southern California to Graceland in Nashville, TN. This was our second hotel we stayed at and it was a good choice. It is so hard to find hotels when you are not from that area and unsure of where the good neighborhoods are. Upon reading reviews of other hotels downtown Nashville, we decided to stay here. It wasn't a long drive to Graceland, Sun Studios, or Beale Street, but it also inst right next door. Basically We were scared to stay downtown and the short drive was worth it to me. The hotel staff is so nice here. They had Ice Water and Coffee in the lobby and of course they offer breakfast in the morning which helps cut down on some of our expenses. There is a Steak and Shake in the same parking lot as the hotel which stays open late, so that was kind of a bonus! Overall the staff was friendly, the bed was ultra comfy, and the people that we met there were all really nice and friendly. I think we chose wisely by staying here.

  • Stayed August 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask beandipshell about Fairfield Inn & Suites Memphis East
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louise kitts, General Manager at Fairfield Inn & Suites Memphis East, responded to this review
22 May 2012
Thank You for the great feedback. We loved having you stay here while visiting the area. We have made several great changes to the property since your last trip and we are sure you will love all the new amenities we have added. We look forward to you you staying with us the next time you are in the Memphis area.
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Additional Information about Fairfield Inn & Suites Memphis East

  • Fairfield Inn Memphis
  • Fairfield Memphis
  • Memphis Fairfield
  • Memphis Fairfield Inn
Address: 8489 Highway 64, Memphis, TN 38133
Price range (per night):* INR6,105 - 7,169

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